Risk Management Coordinator

Role Overview All American Home Care is seeking a Risk Management Coordinator to support incident reporting, investigation, and compliance across our home care operations. This role is critical to ensuring the safety of both consumers and caregivers. The ideal candidate is organized, detail-oriented, and able to manage multiple cases while maintaining accuracy, confidentiality, and professionalism. Key Responsibilities Incident Reporting & Investigation Ensure all incidents are reported accurately and in compliance with local, state, and federal regulations Review, document, and manage incidents from initial report through final resolution Triage incidents and ensure immediate safety measures are in place Coordinate and oversee investigations, ensuring all required information is collected Conduct root cause analysis and support corrective and preventive actions Follow-Up & Case Management Ensure all incidents are followed up and closed within required timeframes Communicate with caregivers, consumers, and internal teams to gather details and resolve issues Conduct follow-up to confirm resolution and satisfaction Maintain detailed and accurate documentation for every case Compliance & Reporting Maintain accurate records in HCSIS, HHA, or similar systems Monitor trends and prepare monthly and annual incident reports Identify patterns and escalate risks to management Ensure all documentation is audit-ready at all times Collaboration & Communication Work closely with HR, coordination, and operations teams Provide feedback to management on risks, concerns, and process improvements Communicate professionally and handle sensitive situations with discretion Qualifications Associate's Degree required; Bachelor's preferred 2+ years of experience in case management, risk management, quality assurance, or healthcare operations Experience with incident reporting and documentation Familiarity with HCSIS, HHA, or similar systems preferred Strong attention to detail and organizational skills Excellent written and verbal communication Ability to handle confidential information with professionalism Ability to manage high volume and meet deadlines What We're Looking For Someone who takes ownership of their work Strong attention to detail and follow-through Able to stay organized in a fast-paced environment Professional, calm, and solution-focused