Manager, Quality Assurance (Credit Risk)

Manager, Quality Assurance (Credit Risk) First Tech Federal Credit Union paid time off, sick time, 401(k) United States, Massachusetts, Marlborough Apr 28, 2026 Description This role leads a critical function responsible for ensuring the organization's risk appetite is being translated appropriately and consistently. This position oversees a team of specialized analysts who conduct post execution reviews of operational decisions to verify their soundness, provide a credible challenge to first line activities, and manage a collaborative rebuttal process that ensures accuracy, fairness, and transparency in final reporting. Here's what you can expect from the job and what you need to be successful: Job Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop and execute a quality assurance review plan. Supervise detailed reviews to verify compliance with policies, and quality of associated rationale. Supervise the detailed review of judgmental decisions in business area. Act as the primary point of escalation for disagreements, providing objective adjudication on decisions. Facilitate the rebuttal process by sharing preliminary findings with key stakeholders, allowing them to challenge findings or provide missing information. Synthesize findings into monthly quality reports for Senior Leadership. Identify weaknesses and collaborate across teams to recommend specific updates to policies or training programs. Mentor and develop a team, ensuring consistency in standards and technical proficiency across the department. Essential Skills 5+ years of experience in enterprise risk risk governance, and post-execution review Minimum one-year experience as a people leader Expertise in consumer credit underwriting (mortgage, auto, credit card, or personal loans) with a deep understanding of the credit lifecycle, from originations through collections and recovery Knowledge of consumer-specific regulations Familiarity with consumer collateral valuation methods Ability to interpret consumer credit scores, roll-rates, vintage performance data, and familiarity with basic statistical concepts, such as sampling Strong interpersonal skills to navigate the rebuttal process with business units while maintaining the independence of the Second Line

Required Education:

Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.

Location:

Hillsboro, OR 97124 | Marlborough, MA 01752 | (HYBRID)

Target Compensation:

$130k - $150k annually + Annual Bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click hereto learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1