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Capacity & Risk Team Manager
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CyrusOne Management Services LLC
Plano, TX (In Person)
Full-Time
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Job Description
The Capacity & Risk Team Manager leads a central team responsible for ensuring new capacity is delivered into operations safely, consistently, and at scale. This role manages a multidisciplinary team of engineers and program managers and is accountable for identifying and mitigating operational risk during design, construction, commissioning, and turnover to operations. This leader provides early visibility into major risks, drives resolution before handoff, and serves as the primary escalation point for operational and technical issues related to new capacity. The role acts as the bridge between Design, Construction, Procurement, and Operations to improve day one readiness and long term reliability. Key Responsibilities Lead and Develop the New Capacity and Risk Team Lead the New Capacity and Risk team, including engineers and program managers. Build, develop, and retain a high‑performing, multidisciplinary team. Set clear expectations, assign accountability, and manage performance. Serve as the primary escalation point for operational and technical issues related to new capacity. Proactively Identify and Assess Operational Risk Lead structured risk identification activities, including site health assessments, site physicals, and operational readiness reviews. Establish and maintain consistent assessment standards to evaluate facility condition, design compliance, operational gaps, and latent risk. Ensure risks are documented, prioritized, clearly communicated, and tracked through closure. Provide independent engineering judgment on site readiness and risk exposure. Reduce Operational Risk and Improve Reliability Apply disciplined engineering practices to commissioning oversight, risk assessments, and issue resolution. Ensure risks identified through assessments, audits, and commissioning are addressed before turnover or escalated with clear business impact. Drive resolution of systemic issues that could impact day‑two operations and long‑term reliability. Drive Continuous Improvement Lead continuous improvement initiatives that strengthen how new capacity is delivered into operations. Improve standards, processes, and tools to increase consistency and reduce operational risk. Use lessons learned from commissioning and early operations to drive organizational improvements. Deliver New Capacity into Operations Ensure new capacity is delivered into operations in a consistent and scalable manner. Provide early insight into major risks, constraints, and readiness gaps. Drive cross‑functional issue resolution to support successful site handoff and operational readiness. Bridge Design, Construction, Procurement, and Operations Act as the primary interface between design, construction, procurement, and operations teams. Improve alignment across functions to enhance day‑one readiness and day‑two reliability. Ensure operational requirements and risks are addressed throughout the project lifecycle. Qualifications Required B.S. in Engineering (Electrical, Mechanical, Industrial, or other related technical field) or equivalent industry experience. 10+ years of experience in mission critical industry with at least 4 years as a manager of a technical team supporting live, mission-critical operations. Strong background in risk identification, commissioning oversight, and issue resolution. Proven ability to manage cross‑functional work across design, construction, and operations. Experience operating in complex, mission‑critical environments. Preferred Data center, critical facilities, or other high‑reliability infrastructure experience. Experience managing both engineering and program management roles. Demonstrated success improving operational readiness and reducing post‑handoff issues. CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.