Customer Service Specialist I - Spanish Speaking (REVENUE TAX SPECIALIST I-SPANISH SPEAKING)

at Department of Revenue in Springfield, Illinois, United States Job Description Position Overview Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two (2) Customer Service Specialist I’s-Spanish Speaking (Revenue Tax Specialist I’s-Spanish Speaking) for our Customer Service Bureau in Springfield for a tentative start date of 9/16/2026. This position is responsible for serving the Call Center by working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email utilizing interpersonal and customer service skills. You will provide responses in Spanish or English to inquiries on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. If you have completed the Revenue Tax Specialist Trainee program and either four years of college or have the equivalent experience and you are fluent in Spanish and English, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!  The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life). Essential Functions Under general supervision, provides technical guidance and assistance to taxpayers, their representatives, and others in English and/or Spanish, concerning various taxes, tax accounts, grant programs, and other matters concerning all taxes administered by the Illinois Department of Revenue ( IDOR ) in addition to interpretation of the Illinois Business Registration and Electronic Filing App To view full details and how to apply, please login or create a Job Seeker account