Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

at Department of Revenue in Springfield, Illinois, United States Job Description Position Overview Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring multiple Customer Service Specialist Trainees (Revenue Tax Specialist Trainees) for our Customer Service Bureau and for our Local Government Services Bureau in Springfield, IL for a tentative start date of 9/16/2026. The position in the Customer Service Bureau is responsible for attending training classes on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. The Local Government Services Bureau position is responsible for learning to process correspondence, review annexations, verify tax locations and analyzing remittance reports to verify the accuracy of records prior to the Division allocating funds to local governments. Attention to detail is highly desirable. While working with the department staff, taxpayers, local governments, and businesses on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills. If you have completed four years of college or have the equivalent experience, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!  The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life). Essential Functions Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets To view full details and how to apply, please login or create a Job Seeker account