Customer Service Specialist Trainee-Spanish Speaking (REVENUE TAX SPECIALIST TRN-SS) UMP

at Department of Revenue in Springfield, Illinois, United States Job Description Position Overview Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two (2) Customer Service Specialist Trainees-Spanish Speaking (Revenue Tax Specialist Trainee-Spanish Speaking) for our Customer Service Bureau in Springfield, IL for a tentative start date of 9/16/2026. This position is responsible for attending training classes on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. While working with the department staff, taxpayers, and businesses on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills. If you have completed four years of college or have the equivalent experience and are fluent in Spanish and English, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!  The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life). Essential Functions Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Taxpayer Services programs and operations relative to the processing of all types of taxes administered by the Illinois Department of Revenue ( IDOR ). Receives and completes for assigned division assignments of a routine and progressively more involved nature in specific phases of tax examining processes in accord To view full details and how to apply, please login or create a Job Seeker account