Tax Examiner II

Department Information This position is open only to classified permanent employees within the TAX Department at Department of Revenue. The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Helpful tips for applying:

Applying for a Job with the State of Colorado. What Happens After You Apply. As part of the State of Colorado, DOR offers a competitive benefits packageto permanent employees: PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans Medical, Dental, and Vision insurance coverage Automatic Short-Term and Optional Long-Term Disability Coverage Life and AD&D Insurance Flexible Spending Accounts (FSAs) Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML) 11 Paid Holidays Annually and Accrued Annual and Sick Leave Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program Description of Job Description of Job The professional in this position is a subject matter expert in state tax laws and regulations along with department policies and procedures relating to Colorado taxes and the administration of them. The position has a higher level of expertise in tax matters such that it responds primarily to questions from tax professionals, e.g., certified public accountants (CPAs), attorneys and public accountants. The position will serve as a lead worker and resource to lower level tax examiners on more complicated/technical tax questions. This position will also be the first contact for escalated calls from taxpayers and callers. The position will review work of lower-level tax examiners and serve as a trainer on tax information and accounting. This role is an essential part of the group's public contact function. Lead Worker / Resource This position is available to assist lower level tax examiners with questions from individual taxpayer on complex questions about tax statutes, regulations, policy, procedures and accounting. Responds to telephone inquiries from certified public accountants, attorneys and other tax professionals on more complex, technical tax matters. First point of contact for escalated calls from taxpayers and callers. Assist Callers and Taxpayers Promote voluntary compliance with tax laws through education, assistance, and customer service by answering difficult and ambiguous tax questions via telephone inquiries from taxpayers concerning all taxes administered by the Department of Revenue when a client is unclear, confused, or uncertain about our statutes, policies and procedures. Analyze accounts where an assessment has been made to determine if the assessment is correct or needs to be adjusted. Explain tax requirements for a business by determining the aspects of the tax law which affects a particular situation. Review, Advise, Provide Training & IPO's Provide leadership to lower-level tax examiners by reviewing the accuracy of their accounting work. Approves account transfers, adjustments and refunds. Report computer or online system errors, complete SQR detail requests, test SQR's for accuracy/effectiveness. Secure voluntary compliance by issuing or revoking licenses and persuading/training to correct problems where there is a formal rule or law to relay on. Advise, counsel, or guide to solve problems or complaints and influence or correct actions and behaviors. Provide clarity and underlying rationale, motive, and intent by educating about unfamiliar concepts and theories. Provides training to lower-level tax examiners of tax information and accounting. Assists section supervisors and managers in monitoring lower-level tax examiners' telephone protocol and accuracy of information. Setting an example and being a role model for the lower-level tax examiners. Completing any assigned projects and IPO's in a timely fashion. May also be called on to create training materials and train employees in a formal classroom setting and/or conduct public training classes.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H8N2XX Tax Examiner II This position is open only to classified permanent employees within the TAX Department at Department of Revenue.

Minimum Qualifications:

Education/Licensure/Certification/Experience:

High school diploma or General Education Diploma (GED) AND Three (3) years of experience in customer service, with one (1) year as a Tax Examiner I Substitutions Additional appropriate education in Accounting, Business, or Finance will substitute for the required experience on a year-for-year basis. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE:

If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

Three (3) years of experience in customer service, with one (1) year as a Tax Examiner I to meet the CoWINS Partnership Agreement, Article 10.2. At least one year of experience in Individual, Fiduciary, Partnership and Corporate Income taxes, Sales and Use taxes, Severance taxes, Withholding taxes, and Excise taxes, and in GenTax navigation At least two years of experience in a call center environment Demonstrated abilities to review the accuracy of refunds and account adjustments that have been made while also reviewing taxpayer documents to make any additional adjustments with a high level of accuracy. The ability to work and communicate effectively with other Tax Examiners and be a resource for them Conditions of Employment with the

CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.do.gov. Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.