Code Contact Representative

Code Contact Representative City of Garland United States, Texas, Garland 200 North 5th Street (Show on map) May 05, 2026 Summary Responsible for interacting with utility customers or their agents, either by telephone or in person, to resolve a variety of questions and concerns regarding electric, water, sewer and sanitation services. Essential Duties and Responsibilities include the following. Other duties may be assigned. Resolve utility billing inquiries. Connect, disconnect, and transfer services for utility customers. Interact with customers on issues regarding late payment of bills for utility services. Restore service terminated for non-payment. Issue bill adjustment memos. Explain various utility programs and services. Issue Letters of Credit and Letters of Residency as needed. Minimum Qualifications High School Diploma or G.E.D 2 year related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications Education/ Experience:

2-4 years experience with extensive public contact in customer service capacity Knowledge, Skills & Abilities Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus) Sufficient knowledge of filing methods and records management techniques Sufficient knowledge of utility billing practices for electric and water service Sufficient knowledge of utility rates, rules and regulations Sufficient knowledge of city geography and road network Skill in de-escalating stressful situations involving irate customers Skill in preparing clear and concise reports and correspondence Ability to listen and ascertain the needs of customers Ability to deal courteously and diplomatically with the general public Licenses and Certifications No Licenses/ Certifications required