Revenue Agent 1 - Tumwater - Out of State

JOB The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 1 (RA1) vacancy on the Out of State team in Tumwater, WA. The hiring manager may start screening applicants as early as June 24 , 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

EXAMPLE OF DUTIES

As a Revenue Agent, you will use your communication skills, ability to negotiate, and different investigative methods to resolve revenue collection activities on delinquent accounts. In support of the agency's mission, you will also provide advice, instruction, and training to a diverse customer base. Here are some other responsibilities associated with the job: Educates and advises taxpayers/representatives of the liabilities/responsibilities over the telephone and other correspondence methods. Investigates and locates delinquent taxpayers using database searches, the internet, and third-party resources. Utilizes and updates case histories and taxpayer information on appropriate agency computer systems. Participates in taxpayer assistance through daily educational efforts, including guidance on completing tax returns and referral to other agencies when appropriate. Performing database, Internet and third-party resources searches. Applies, comprehends, and assimilates complex state tax laws (RCW) and rules (WAC), tax interpretation letters, orders of determination and departmental policies and procedures to resolve questions, concerns, and objections.

SUPPLEMENTAL INFORMATION

To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrate the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.