Revenue Agent 2 (in-training) - Yakima

Revenue Agent 2 (in-training) - Yakima State of Washington Dept. of Revenue - 3.4 Yakima, WA Job Details Full-time $3,910 - $5,929 a month 2 hours ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Retirement plan Qualifications Debt collection phone call Appeals Legal correspondence preparation Investigations regulatory compliance Investigative interviewing techniques Phone communication In-person customer service State tax Data integrity and documentation Investigative data analysis Debt collection payment plan Collaborating with law enforcement agencies Document review Interviewing Public records Settlement negotiation Computer skills Legal compliance Debt collection negotiation Collections account management Financial compliance Client interaction via phone calls Customer data entry Full Job Description Description The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Yakima, WA. The hiring manager may start screening applicants as early as June 24 , 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level , your pay will be within the salary range 45 ($3910.00 - $5241.00). We invite you to review the opportunity details below and forward this message to others you feel may be qualified. Duties If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in-training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, here are some other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2. The salary for a RA2 is range 50 ($4410.00 - $5929.00): Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources. Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates. Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences. Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems. Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate. Qualifications The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills. The ideal candidate will possess a combination of knowledge, skills, and abilities below: Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes - with a strong emphasis on effective professional telephone communication. Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer's ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data. Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses. Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements. Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed , including the ability to ask direct, logically ordered questions and document findings accurately. Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required. Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions. Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback. Demonstrated ability to operate effectively in both office and field environments , including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods. Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment. The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers. Preference may be granted to applicants who possess: Bachelor's degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

To be considered:

Complete the online application in detail , as it will be used as your initial resume. Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position. If you have foreign education credentials, please include the evaluation of U.S. equivalency. Incomplete applications or applications received without these materials may be disqualified. Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, and behaviors that align with the culture of DOR. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at give me a call (360) 704-5738. Supplemental Information To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrate the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.