Tax Manager

The purpose of this classification is to manage the day-to-day operations and staff of an assigned branch of the Tax Commissioner's Office. Distinguishing Characteristics This classification is distinguished from Tax Branch Manager, Senior in that incumbents in this class manage a small to medium sized branch of the Tax Commissioner's Office. The position may be located in any of the Tax Commissioner's Office locations. Employee must be willing to report to other locations based on the needs of the Tax Commissioner's Office. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position. Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures. Organizes, prioritizes, and assigns work: prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Performs customer service functions:

provides assistance and information related to departmental procedures, services, fees, forms, property taxes, calculations, adjustments, exemptions, or other issues; responds to questions, complaints, or requests for service; resolves problems and determines the correct approach for customer escalations; researches customer concerns and payment discrepancies; and corresponds with taxpayers and external agencies to facilitate payments. Ensures work activities are in compliance with local, state, and federal rules, regulations, laws, codes, and ordinances: reviews specific processes, documents and taxpayer interactions; identifies problems and violations; initiates problem resolution and processes changes to correct deviations; and evaluates proposed legislation for potential impact on County systems and finances.

Receives and balances department monies:

balances money received; verifies accuracy and correctness of deposits; corrects errors; assists with entering payments into check processing software; and maintains, balances, and reconciles petty cash account. Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives, reviews, completes, processes, forwards, or retains, as appropriate title audits, liens, tax payments, exemptions, adjustments, and other department documentation; prepares or completes various forms, reports, correspondence, taxpayer inquires, appeals, titles, registrations and other department documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. Performs other related duties as assigned. Minimum Qualifications High School Diploma or GED required; supplemented by five years of experience in tax billing and collections, to include lead or supervisory experience.

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements Some tasks require the ability to communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate customers. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.