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Job Description
The Personal Property Tax Manager plays a critical leadership role in ensuring the efficient and effective operation of the Personal Property Team within the Department of Finance's Revenue Administration Unit. Personal Property Revenue Manager oversees the Vehicle Personal Property Tax division. This is a crucial leadership role responsible for ensuring accurate and equitable assessment and collection of vehicle personal property taxes. The position will lead a team of tax professionals and provide exceptional customer service. The incumbent in this role has the key responsibility of interpreting and implementing City tax policy.
People Management and Leadership:
Lead, mentor, and develop a team of Personal Property staff, fostering a collaborative and high-performance work environment. Conduct performance evaluations, provide constructive feedback, and identify professional development opportunities for direct reports. Oversee recruitment, onboarding, and training of new Personal Property personnel. Manage workload distribution and performance metrics, allocate resources effectively, and ensure adequate staffing levels. Promote a culture of accountability, continuous improvement, and exceptional customer service within the Personal Property team.
Policy and Procedure:
Make interpretive decisions on behalf of the department regarding the execution of City policy and departmental goals related to vehicle personal property taxes. Works with the Personal Property unit to develop, implement, and monitor policies and procedures to optimize efficiency and compliance.
Strategic Oversight:
Attend and participate in departmental staff meetings, as well as meetings with other departments, City leadership, and citizens to represent the City on matters of fiscal policy and regulation concerning vehicle personal property taxes. Monitors revenue billing to meet compliance and budgetary standards. Informs the development and execution of key performance measurements and the associated assessment protocols. Leverage available technology and resources to enhance efficiency and effectiveness in all aspects of vehicle personal property tax operations.
Reporting and Analysis:
Review, prepare, and submit regular and ad hoc comprehensive reports on personal property tax activities, including workload and metric reporting to identify trends and make recommendations for process improvements. Work with the Program & Operations Manager to resolve audit findings and respond to audit requests. Work with the Control Unit to review data integrity reviews.
Budget Management:
Manage unit budgets and approve expenditures, ensuring fiscal responsibility and efficient resource allocation.
Customer Focus:
Oversee escalated customer correspondence and interactions, ensuring a high level of professionalism, accuracy, and responsiveness from your team.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge (some combination of the following): Local government tax policies Personal Property taxes Audit practices Background knowledge in focus area Computer programs such as Microsoft Office Suite Basic accounting principles Skills (some combination of the following): Customer service Interacting with potentially irate or irrational customers Maintaining records Staff supervision Oral and written communication Proficiency at Microsoft Office Suite Data entry Problem-solving Account management Interpersonal communication Basic mathematics Researching Abilities (some combination of the following): Adapt Manage multiple priorities and deadlines Think critically Problem-solve Work in teams
MINIMUM TRAINING AND EXPERIENCE
Bachelor's degree in business administration, finance, accounting, or related field Four years of experience in a related field An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification LICENSING, CERTIFICATIONS, and
OTHER SPECIAL REQUIREMENTS
None required; see area of focus for specific requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS
Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT
Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, and see; frequently walk and perform repetitive motions; and occasionally stoop, kneel, crouch, reaching, stand, reach, push, pull, lift, grasp, and feel. The working conditions may not contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
