Head Teller

Head Teller New Horizons Credit Union

• 3.

5 Mobile, AL Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Financial sales Customer relationship building Customer service Basic math Upselling Client relationship development Financial fraud detection Supervising experience Processing loan applications Relationship management Banking product expertise Cash handling Full Job Description New Horizons Credit Union's history offers a unique story of progress and growth. Our story begins in 1950, when we were known as Scott Southern Division Employees Credit Union and soon after

• simply Scott Credit Union, and our core field of membership was the Scott Paper Company employees and their families. As the years progressed and industries changed
• the Credit Union was flexible enough to change with the times and opened up its field of membership to include more of the Mobile and surrounding communities.

The Credit Union did this while keeping true to its Mission to offer financial solutions for every phase of our members' lives. Summary Our branch teammates hold the front line job as they are often the employees that members interact with the most. By having a conversation, we can understand what our members need and can start them on the path to reach their financial goals. We help them buy homes, purchase their first auto, send kids to college, save for a dream vacation and build their futures. Our most important job as the face of New Horizons Credit Union is to build a lasting relationship that help us match our members with the exact solutions they need to help them reach their financial goals.

GENERAL DUTIES

Provide exceptional member service Complete transactions according to established guidelines Identify referral opportunities and make appropriate referrals Ensure compliance with internal controls and operational policies and procedures Pursue on-going education of New Horizon products and services Ensure that all transactions and practices in the individual's area of responsibility comply with all regulations and the New Horizon Code of Conduct

UNIQUE DUTIES TO SPECIFIC EMPLOYEE

Serve as back up to Branch Manager/Member Service Representative to include opening new accounts and processing loan requests Directly supervise teller staff including scheduling, training, coaching, disciplining, and completing performance appraisals for teller staff. Ensures all tellers are aware of, and participating in, achievement of branch sales goals Responsible for training staff on procedures and policy. Responsible for vault cash activities including ordering currency, verifying, disbursing, and replenishing cash drawers, cash dispensers, and performing end of day branch balancing and check imaging. Complete operational functions such as approving transactions, providing overrides, branch security, cash control, and internal controls. Open, verify, and post mail and night drop. Provide access to safe deposit Other duties as assigned. Qualifications

• Required Qualifications:

• Strong background in banking and financial services
• Proficiency in basic math and financial calculations
• Excellent customer service skills with a focus on relationship management
• Experience in cash handling and familiarity with cash management procedures
• Ability to detect and prevent fraud in financial transactions
• Knowledge of loan origination and processing
• Sales experience with a focus on upselling financial products

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Supervising:

1 year (Preferred) Cash handling: 2 years (Preferred) Customer service: 1 year (Preferred) teller: 2 years (Required) Shift availability: Day Shift (Required)

Work Location:

In person