Head Teller

Job Summary:

The Head Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service. The Head Teller will also manage other tellers in the office, ensuring smooth and orderly operation of teller lines and related functions.

Supervisory Responsibilities:

Supervises and manages other bank tellers as assigned. Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities. Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Duties/Responsibilities:

Conducts various banking transactions including cashing checks and accepting deposits. Issues bank and personal money orders. Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds. Records transactions into banking system, producing computer-generated receipts. Maintains proper currencies and coins in bank drawers. Balances all monies in cash drawers at the end of each shift. Calculates daily transactions using appropriate technology. Demonstrates a helpful and friendly attitude toward customers, vendors, and co-workers. Identifies and capitalizes on opportunities to promote banking services. Maintains the teller area to ensure the safety of all negotiables and confidential records. Prepares monies for deposit or shipment to branch banks for the Federal Reserve Bank. Orders a cash supply to meet daily needs. Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal communication skills. Thorough understanding of customer service. Ability to remain friendly. Excellent managerial skills. Above average knowledge of fundamental mathematics. Ability to be trustworthy and act with integrity.

Education and Experience:

High school diploma or equivalent required. Previous experience as a bank teller required.

Physical Requirements:

Must be able to lift up to 15 pounds at times. May need to stand for long periods of time.