Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Bank Teller/Customer Service Representative
Job
Pacific Alliance Bank
Irvine, CA (In Person)
$44,720 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Overview The CSR serves as a first point of contact for customers to Pacific Alliance Bank excellence, processing transactions under bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities. Provide basic teller services- and build customer loyalty through courtesy and friendliness, including addressing each customer by name- Identify customer needs and cross sell the appropriate products and services.
Responsibilities:
- Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc.
- Ensure the CIP are in compliance with
BSA & AML
policy.- Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and adequate supplies in teller station.
- Knowledge of products and services and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
- Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
- Adherence to internal controls, operational procedures, and risk management policies. Adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
- Regular and reliable attendance.
- Assures compliance with all Bank policies and procedures, and all applicable state and federal banking regulations.
- Performs other duties and responsibilities as assigned.
- Comply with all applicable bank policies and procedures as well as governing laws and regulations.
Competencies:
- Excellent written and verbal communication skills (proficient with MS Office).
- Excellent interpersonal skills.
- Excellent customer service skills.
Knowledge, Skill & Other Requirements:
- 2-3 years of related experience preferred.
- Some college education preferred.