Virtual Teller (On Site)

The role of the Virtual Teller is to provide members with services such as but not limited to; cash and check withdrawals, cash and check deposits, transfers, loan and visa payments, transaction information, and crossing-selling products/services that will benefit our members. The Virtual Teller will assist members via the Interactive Teller Machines located at multiple Branch locations. Virtual Tellers must be willing to work flexible schedules to accommodate the hours and business needs of the Virtual Branch. Responsibilities Operating the ITM and performing most of the same functions as traditional teller I.e., Cash checks, take deposits, make cashier's checks. Should also be able to uncover and recommend needs for our members that new products or services can fulfill Referring recommendations to the Member Experience Specialist on site Balancing virtual cash drawers verifying all transactions match daily balance reports from TellerNow! and Symitar to uphold accuracy standards within the department Provide daily function support during the opening/closing of the department First point of contact to assist members at the ITM machines Actively listens to identify product/service recommendations during member interactions Display a high level of integrity, trustworthiness, and professionalism at all times. Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control May be assigned other duties as needed to support overall branch operation Support sales and service objectives; meet monthly, quarterly and annual goals set forth by management Other duties as assigned

Education, Experience & Skills:

Must have 2+ years of customer service and cash handling experience. Bilingual in Spanish and English preferred. Employee must be professional, dependable, and flexible Excellent interpersonal skills with members as well as co-workers Maintain enthusiasm towards job functions and duties Maintain thorough knowledge of all Credit Union products and services Ability to evaluate each member's financial situation and cross-sell beneficial products and services Employee must possess problem resolution skills Maintain knowledge of rules and regulations that govern credit unions including but not limited to, BSA, OFAC and Reg. CC. Perform job functions independently, or with limited supervision, and work effectively either on own or as part of a team. Read and carry out various written instructions and follow oral instructions Complete complex mathematical calculations and spell accurately Speak clearly and deliver information in a logical and understandable sequence Deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate highest levels of customer service and discretion when dealing with the public Perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace Effectively handle multiple, simultaneous and changing priorities Exercise highest level of discretion on both internal and external confidential matters

Pay Range & Work Schedule:

This position is a Tier 4, with a pay rate ranging from $21

• $26 per hour The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations Full Time, typically 36-40 hours per week.

Schedule will be based around branch's hours of operation, which are as follows: Monday to Thursday

• 9am to 5:30pm Friday
• 9am to 6pm Saturday
• 9am to 1pm (rotating shifts) Flexibility to occasionally work early or late hours, typically with advance notice