Head Teller

Head Teller Total Quality - 2.3 Washington, DC Job Details Full-time $25 an hour 1 day ago Qualifications Financial sales Financial transaction processing Basic math High school diploma or

GED Cross-selling Math Deposits Full Job Description About Democracy FCU:

Democracy Federal Credit Union is committed to empowering our members and delivering exceptional financial service. As a Member Service Representative, you'll be the face of our credit union—helping members with everyday transactions, answering questions, solving problems, and providing financial solutions that support their goals.

Position Summary:

The Head Teller plays a key role in delivering excellent member experiences by accurately processing financial transactions, opening accounts, answering inquiries, and cross-selling products and services. This position follows established procedures while handling a wide range of member needs—from account maintenance to problem resolution.

Key Responsibilities:

Member Service & Transactions Greet and welcome members in a warm, professional, and timely manner. Process deposits, withdrawals, transfers, payments, and other teller transactions with speed, accuracy, and confidentiality. Maintain up-to-date knowledge of credit union policies, procedures, and security/robbery protocols. Account Support & Solutions Open new accounts and verify accuracy and compliance with credit union guidelines. Assist members with account maintenance requests, research needs, and problem resolution. Ensure work area is properly stocked with necessary forms, supplies, and promotional materials. Product Knowledge & Cross-Selling Educate members on Democracy FCU products and services to support their financial well-being. Identify and recommend solutions that fit member needs. Team Support Collaborate with colleagues to maintain efficient branch operations. Adapt to new systems, procedures, and technologies as needed. Perform other duties as assigned to support smooth branch operations.

Qualifications:

Skills & Competencies Excellent customer service and communication skills. Strong attention to detail and accuracy. Ability to multitask, manage time effectively, and work in a fast-paced environment. Good judgment and the ability to resolve member concerns professionally. Ability to work collaboratively as part of a team.

Education & Experience:

High School Diploma or equivalent required. Minimum 1 year of credit union experience preferred. At least 6 months of experience processing basic financial transactions (deposits, withdrawals, transfers). Symitar experience preferred. Knowledge of teller operations and regulations including

BSA, CIP, US

Patriot Act, and FACT Act. Proficiency with Microsoft Office (Word, Excel, Outlook). Strong math and typing skills.

Additional Requirements:

Ability to work under pressure and meet deadlines while maintaining a positive attitude. Ability to work independently within standard guidelines and procedures. Must be able to adapt to changing procedures and technology.

Physical Requirements:

Ability to perform all essential job functions in compliance with ADA, FMLA, and applicable standards. Regular, punctual attendance is required. Ability to perform fine motor tasks such as typing or handling documents. Primarily sedentary work, involving standing and/or sitting for extended periods. #IND3

Pay:

$25.00 per hour

Experience:

Banking:

1 year (Required)

Work Location:

In person