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Job Description
POSITION OVERVIEW
The Teller/Member Services Representative (MSR) serves as the face of the credit union by delivering high-quality, personalized service to members. This dual-role position requires an individual who is comfortable processing routine financial transactions while also assisting with a wide variety of member services. A Teller/MSR is expected to exhibit professionalism, accuracy, and integrity while embodying the credit union's mission of improving the financial lives of its members.
RESPONSIBILITIES
Teller Functions:
Process a variety of financial transactions including but not limited to: Deposits, withdrawals, transfers, loan and credit card payments, cash advances, money orders, and cashier's checks Balance cash drawer daily and adhere to cash handling procedures Identify and report discrepancies, suspected fraud, or security concerns Maintain confidentiality of member information and transactional data Cross-sell credit union products and services at the teller line
Member Services Functions:
Open new accounts, including checking, savings, certificates, IRAs, and club accounts Assist members with account maintenance: address changes, name changes, account titling, etc. Order debit cards, process wire transfers, and enroll members in digital banking Educate members on available services and promote usage (e.g., mobile banking, e-statements) Assist with fraud reporting, disputes, and account security concerns Make outbound calls to follow up with members or promote new offerings. Respond promptly and professionally to member inquiries in person, by phone, or email
Compliance and Operations:
Ensure compliance with federal regulations (e.g., BSA, OFAC, Reg CC) and credit union policies Maintain accurate records of financial transactions, documentation, and correspondence Participate in internal audits, operational checklists, and required trainings. Monitor and protect sensitive member data and secure workstations and cash drawers
QUALIFICATIONS
High school diploma or equivalent required Prior teller, banking, or cash handling experience preferred Strong interpersonal and communication skills Team-oriented with a willingness to support co-workers and branch goals Excellent attention to detail and accuracy Comfortable working in a fast-paced environment with minimal supervision Proficiency in Microsoft Office and digital systems; ability to learn new software
WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger/handle/feel, talk, and hear. The employee is frequently required to reach with hands and arms and is occasionally required to stand, walk, climb, balance, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Marshland Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We provide reasonable accommodation to applicants with disabilities upon request.
