Branch Services Representative (Teller)

DO YOU WANT TO MAKE A DIFFERENCE

?Join a spirited, dynamic team with Hawai`is leading credit union as we make a difference in our community providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title:

Branch Services Representative Category:

Part-Time, Part-Time Regular, and Full-Time RegularDepartment:

McCully BranchFLSA Classification:

Non-ExemptReports to: Member Relationship SupervisorEmployee BenefitsOne great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-CoverageDental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-CoverageMedical and Dental Plan Premium Waiver Option401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)Eligible to Earn Thirty-Five (35+) Paid Days Off a

YearVacation Cash-Out ProgramFlexible Spending Accounts:

Healthcare and Dependent Care (Pre-Tax Benefit)Company Pays for Employee Group Basic Life With AD&D InsuranceCompany Pays for Employee Long Term Disability InsuranceVoluntary Accident Recovery, Critical Illness + Cancer, and Hospital InsuranceEmployee Assistance Program (EAP)Employee Loan DiscountCompany Subsidizes 50% for Adult Monthly Bus PassCash Reward Employee Referral ProgramWorkiversary Cash Reward and GiftsInternal and External Professional Development OpportunitiesAnd Many More!

Position Purpose:

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

Essential Functions:

Accurately and efficiently processes transactions.

Accurately and efficiently performs service requests.

Completes and files regulatory reports as required.

Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.

Processes check deposits through Check 21 solution.

Cross-sells products and services to members.

Performs other duties as assigned.

Performance Standards:

Meet strategic objective for service level (NPS).Accurately process requests.

Maintain efficient production levels to support branch.

Qualifications:

Education/Certification:

High school diploma or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite is desired.

Experience Required:

One to two years cash handling and/or customer service experience.

Skills/Abilities:

Excellent customer service & interpersonal skills and mathematical skills.

Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly.

Excellent verbal and written communication skills.

Valid drivers license required with clean abstract and vehicle to drive to a branch when scheduled.

Activities and Requirements of this

Position:

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:

Able to write and compose sentences using normal word order with present and past tenses and a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.