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Bank Teller/Customer Service Representative
Job
State Street Bank
Payson, IL (In Person)
$35,360 Salary, Full-Time
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Job Description
The Customer Service Representative (CSR) is responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of Bank goals and objectives. The CSR identifies customer needs for bank products and services; and reports directly to the Branch Manager. Payson, IL Branch Duties & Responsibilities Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets. Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer Performs other duties as assigned by management Education & Work Experience Requirements High school diploma or GED equivalent, & a minimum of one year customer service experience required & a minimum of 1 year banking experience preferred Mental & Physical Requirements Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills. Competencies Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.