Customer Service Representative (Bank Teller)

Customer Service Representative (Bank Teller) Mid America Bank Gardner, KS Job Details Full-time $19 - $25 an hour 1 day ago Benefits Paid training Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Gym membership Bereavement leave Life insurance Retirement plan Prescription drug insurance Paid sick time Qualifications Customer communication Financial sales Detecting counterfeit currency Customer service Counting cash Handling customer inquiries Processing cash transactions Customer support experience within finance industry Customer inquiry handling High school diploma or GED Math Attention to detail Banking software Financial services Cash handling Banking Retail sales Customer complaint resolution Full Job Description Mid America Bank is a locally-owned community bank where we are proud to offer the best customer service which separates us from our peers. We strive to keep up with today's lifestyles with the advance technologies of a larger bank while keeping the feel of a small-town bank. We are searching for a positive individual that succeeds in a customer service-oriented job. Someone that can be the face of Mid America Bank and greet customers with a smile and friendliness that our small-town bank is known for. We have a CSR (bank teller) position open at our Gardner, KS branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome customers and assist in their banking needs; answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies Receiving checking and savings deposits and issue receipts Verify cash and endorsements Receive proper identification Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices Process savings withdrawals Cash checks and related transactions, receive proper identification and ensure validity Identify counterfeit currency Travel if necessary to other offices if needed to back-fill for absent tellers Cross-sell bank products and services Refer customers to proper department, as needed Accept loan payments; verify payment amount and issue receipts Buy and sell currency from the vault as necessary, ensuring that teller draw cash limits are not exceeded Balance drawer daily, including periodic batching of cashed checks Process cash advances, redeem U.S. Savings Bonds Maintain appropriate currency logs Follow all bank policies and compliant procedures Maintains customer confidence and protects bank operations by keeping information confidential

KNOWLEDGE, SKILLS & ABILITIES

Customer Service General math skills Verbal communication Integrity and confidentiality Selling to customer needs People skills Prioritize Decision making Organize Basic bank products knowledge Works well under pressure Accurate and detail oriented

EDUCATION, TRAINING & EXPERIENCE

High school diploma or GED or equivalent at minimum 1 year of consecutive customer service experience in financial services or retail sales. Banking experience preferred. Cash handling or sales experience preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Flexible spending account Gym membership Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Prescription drug insurance Retirement plan Vision insurance

Work Location:

In person