Assistant Teller Supervisor

Greylock Federal Credit Union

• Assistant Teller Supervisor Pittsfield, MA Apply Bilingual preferred but not required Sign on bonus: \$1,500.

00 sign on bonus available for full-time employment. Eligibility for the bonus is \$500 after successful completion of onboarding/training to be paid with two months of service, and \$1,000 after 6 months of continued full-time satisfactory service

Key Job Requirements:

• Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing,etc). Cross-trained to effectively image checks to assist with the Branch Capture function. Balances cash, work and ensures proper documentation is signed and stamped at end of day.
• Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed.
• Adheres to branch security practices and guidelines (secures workstation, keys, combinations, keycard and member information), and regulatory compliance.

Accountable for organizing workstation, inventorying cash/coin, requesting currency and hand counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the

GOLD/BAI

(Greylock Online Learning and Development) courses.

• Assists with supervising the daily set-up of the teller line and assigns teller operational responsibilities. Coordinates scheduling. Mentors others in developing skills to achieve individual and branch-specific goals.
• Actively participates in all sales campaigns through the use of Product Knowledge Center, TMA and Forums.
• Is accountable for performing the key job requirements of a Senior Teller.

Related Responsibilities:

• Uses Greylock\'s principles of Relationship Decisioning.
• Manages the vault, including serving as the Vault Teller for a minimum of three months during the year.
• Acts as liaison between Credit Union and program administrators and maintains related records.
• Performs transaction overrides, after completing Override Comprehension Training. Is ATM balance certified. Conducts \"out of balance\" cash drawer difference audits when necessary and corrects Teller errors. Can open and close the branch.
• Acts as an approves transaction overrides. Is ATM balance certified. Re-verifies teller cash drawer when necessary and corrects teller errors. Can open and close branch.
• Promotes the Credit Union wherever and whenever possible.

Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

Position Requirements:

• High School diploma or its equivalent plus specialized training and coursework.

• Preferred:

  Minimum two-years cash handling experience or in a prior Teller position.
• Good organizational, interpersonal, communication, problem solving skills and attention to detail required.

• Preferred:

  Good working knowledge of Credit Union products and services.

• Preferred:

  A basic understanding of compliance regulations adhered to in the branch network.
• Ability to efficiently and effectively process a high volume of transactions.
• Perform as a team player, displaying positive and professional attitude toward members and co-workers.
• Ability to use various types of office equipment, including office software, spread sheet applications, adding machines, cash recyclers (as applicable) and PC proficient in Microsoft Office.
• Ability to lift up to 25 pounds and stand for a long period of time.

Active Filters Assistant Teller Supervisor Pittsfield, MA Clear All Apply