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Summer Teller
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FileImport - APGFCU
Bel Air, MD (In Person)
Full-Time
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Job Description
Summer Teller
W Banking Feels Like BelongingAt APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
SUMMARY:
Under the general supervision of branch management, initiate and build strong relationships with new and existing members by generating loan and deposit volume. Utilize credit union philosophy, uncover member needs and customize recommendations to improve financial well-being. Perform teller transactions and savings and loan maintenance for members. Assist branch management in developing a strong member focus among staff through coaching conversations. Supervise branch staff and coordinate daily workflow.ESSENTIAL DUTIES & RESPONSIBILITIES
Member & Teller Service:
- Provide consistent, courteous and personal service to members.
- Develop strong member loyalty by interacting with members, anticipating their needs and offering credit union products and services, to include outbound calls to existing/prospective members to develop needs and solicit new business.
- Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to alternative channels.
- Open new accounts, service existing accounts and complete transactions such as deposits, withdrawals, loan payments and check cashing for members.
- Resolve account problems and address concerns of dissatisfied members within established guidelines.
- Perform routine maintenance on deposit accounts, certificates of deposit and individual retirement accounts.
- Perform all daily teller duties to include opening, closing and balancing of the branch accurately.
- Consistently deliver quality member service, leading by example for other branch staff.
- Observe all safety and security policies and procedures and act as a lead in the dual control process.
- Demonstrate sound decision making by exercising authority to make exceptions on check holds and overrides.
Sales Expectations:
- Responsible for specific, measurable goals for shares, loans, payment protection, cross-selling and referrals based on credit union's strategic plan.
- Offer products and services to our members to help them save time, make money as well as offer convenience and peace of mind.
- Generate business by conducting outbound calls to include system and self-generated leads.
Loan Service:
- Protect members and the credit union by promoting payment protection.
- Proactively interview members and review debt held at other financial institutions for transfer to the credit union.
- Build rapport, use critical thinking and credit union philosophy of "people helping people" to uncover additional lending needs through credit review.
- Compile necessary documentation, define requirements and determine accurate payment information for loans.
- Review loan denials for possible recommendation for approval.
- Courteously communicate denials to members and offer alternative solutions and financial education as appropriate.
- Evaluate branch loan pipeline and create proposals for follow up and missed opportunities.
- Proactively offer convenience channels to disburse loans.
Membership Development:
- Maintain current member files for .