Head Teller

Head Teller

UPDATE AS NEEDED, RETAINING SIMILAR FORMAT

Shore United Bank is seeking a Branch Banking Supervisor (Head Teller) to join our team.

As a Branch Banking Supervisor, you'll lead the day-to-day operations of the banking line, ensuring everything runs smoothly while creating a welcoming, efficient experience for clients.

In this role, you'll guide and support Branch Banking Specialists and Senior Branch Banking Specialists, coaching them to deliver exceptional service and confidently assist customers with their financial needs. You'll be on the front lines of helping clients, resolving questions, and ensuring every transaction is handled accurately and efficiently. If you're passionate about leadership, customer experience, and helping people achieve their financial goals, this is your opportunity to thrive.

Essential Functions Include:

Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.

Establishes new banking relationships through conversations based on their financial needs.

Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.

Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch LendersCoaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.

Opens new consumer and business accounts including CD's, IRAs, and safe deposit boxesSupports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approachDirectly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.

Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.

Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.

Conducts various banking transactions including cashing checks and accepting deposits.

Issues cashier's checks and money orders.

Maintains the highest level of confidentiality with all information obtained.

Reviews daily reports and assures necessary corrections are made if needed.

Performs monthly security and alarm checks; send pictures, emails, and video clips to Security Officer.

Monitor drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Conducts monthly audits of drawers.

Maintains the line area to ensure the safety of all negotiables and confidential records.

Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.

Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.

Demonstrates compliance awareness by completing all required regulatory and ...For full information see follow application link. Shore United Bank is an Affirmative Action/Equal Opportunity Employer