Teller Supervisor

Do you enjoy working in a team environment with team members who are committed to providing outstanding member service? Are you passionate about serving your community in order to make a difference for as many people as possible? If you answered yes to both of these questions, Service 1 Federal Credit Union may have an opportunity for you! Service 1 Federal Credit Union is seeking a knowledgeable, detail-oriented and motivated Teller Supervisor (full-time). The Teller Supervisor will be responsible for the overall supervision and operations of the Member Service Representative (MSR) area, providing guidance for the efficient and accurate handling of member needs and ensuring adherence to Service 1 FCU's service standards and mission statement. Applicants should exude a positive, courteous and professional attitude.

Essential functions include:

• Serve as vault teller: forecast, order, verify, and balance all cash handled at the branch while maintaining dual control.
• Manage and maintain TCD recyclers, coin machine, night deposit, and ATM (where applicable).
• Maintain a thorough knowledge of policies and procedures and ensure that team members are in compliance, with particular attention to the Cash Policy, Bank Secrecy Act, Patriot Act, and robbery/security procedures.
• Oversee the daily operations of the front line by scheduling hours, delegating responsibilities, problem solving, and assisting with complex transactions.
• Ensure the team is trained in all aspects of their positions, as well as cross-trained, to provide the highest quality of member service and maintain accuracy in transactions.
• Promote a cross-selling "Yes Culture" environment within the branch.
• Leading a well-trained, highly motivated team by providing mentoring and coaching to support and develop team members.
• Participate in team meetings by presenting general information, exchanging ideas, and discussing areas of improvement, procedural changes and new product developments/services.
• Approve member exceptions and authorize service fee refunds when necessary.
• Maintain adequate supplies (literature, forms, etc.) in the Member Service Department.
• Monitor and evaluate MSR performance, concentrating on balancing and accuracy, providing feedback at least quarterly. In the event of performance issues, mentor MSRs in proper procedures and develop corrective improvement plan. Implement disciplinary action when necessary.
• May function as a MSR on an as needed basis, filling in during peak schedules or for an absence/ shortage on the teller line.
• Perform other duties as needed.

Educational and Experience Requirements:

• High School Diploma
• Experience in financial institutions preferred
• Supervisory experience preferred

Required Skills:

• Ability to represent Service 1 FCU in a professional manner
• Ability and desire to lead and supervise others
• Ability to analyze and research information to determine a solution
• Ability to make independent decisions
• Attention to detail
• Excellent verbal and written communication skills
• Thorough knowledge of industry and regulatory compliance practices
• Knowledge of Credit Union products and services
• Flexibility in work assignments Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available.

A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE.

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance Volunteer time off

Work Location:

In person