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Member Service Supervisor (Head Teller)
Job
Ever $ Green Federal Credit Union
Rochester, NY (In Person)
$53,040 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated Member Service Supervisor to join our team. The Member Service Supervisor will be responsible for overseeing the daily operations of the member service line, providing exceptional customer service, and promoting financial products and services. Responsibilities Supervise member service representatives and tellers by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to staff/members and overseeing balancing. Responsible for smooth flow of teller line, by maintaining adequate coverage of line, providing general training and supervision of member service representatives and tellers, and ensuring adequate cross-training is established. Accept and accurately process member transactions (deposits, withdrawals, transfers, etc.) Maintain responsibility for cash drawer & vault cash when assigned and follow proper balancing procedures Ensure compliance with security and audit procedures Maintain knowledge of all related compliance and regulatory issues including, but not limited to: Reg CC, Reg D, Reg E, Bank Secrecy Act, Patriot's Act and participates in other training deemed important by Management to enhance knowledge of position. Assist members with all loan activities including; loan applications, loan inquiries and loan closings. Provide excellent customer service to all members Answer the phone in the Branch professionally, promptly, and pleasantly Responsible for ATM cash supplies, balancing & maintenance Review and maintain knowledge of all Credit Union products including loan products that will meet members needs and grow the credit union Opens new deposit accounts and completes all the proper documentation Assist members with online banking, plastic card issues, problems and questions, including but not limited to theft and/or card loss and new PIN requests. Keep members' personal information confidential Skills Strong customer service skills with the ability to build relationships with clients Organization skills Time-management skills Teamwork skills Knowledge of debits, credits, loan origination, and basic math Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Prior experience in relationship management is a plus Join our team as a Member Service Supervisor to contribute to a dynamic work environment where you can grow your career in the credit union industry!