Bilingual Personal Video Teller I (Oregon City)

Join our Team At Rivermark, we're more than a financial institution we're a community of passionate people committed to transforming lives and communities together . We're a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We're deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That's why we've built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you're looking for a career with purpose and want to join a team that's shaping a brighter, more inclusive financial future for everyone, we'd love to have you join us.

Position overview:

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The VMA completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members' needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities:

Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing. Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests. Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer. Utilizes consultative selling skills to identify member needs and make appropriate recommendations. Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM). Ability to balance and prioritize a variety of tasks and member service issues. Adheres to all risk mitigation processes and procedures.

Must-haves:

High school diploma or equivalent. Spanish speaking skills required. 1+ years financial institution or retail sales experience. Ability to learn and apply new technologies, processes, and procedures in a timely manner; Ability to seamlessly operate multiple computer systems simultaneously. Must possess a professional demeanor and ability to effectively communicate via email and video conference. Must be available to on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial five weeks of training. After training, must be available to work 8:45 a.m. to 6:15 p.m., including alternating Saturdays 9:15 a.m. to 6:15 p.m. After 90-days, this position may become a hybrid work schedule Why choose us We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.