Member Service Representative/Teller

Member Service Representative/Teller Murfreesboro, TN Job Details Full-time 2 days ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Financial sales Heavy lifting Phone communication Greeting customers Bank transfers Promoting bank products Financial fraud detection Credit card payment processing Information security High school diploma or GED Cross-selling Deposits 1 year Withdrawals Balancing end-of-day transactions Promoting bank services Entry level Client interaction via phone calls Full Job Description Liberty FCU, a full-service credit union, is seeking a full-time Member Service Representative/Teller for our St. Andrews Office, located at 2710 St. Andrews Drive, Murfreesboro, TN 37128. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. If applicable, a two-three week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If interested, please complete an employment application by clicking Apply. Duties and Responsibilities include but are not limited to the following: Serve as a primary Member Service Representative (MSR). Meet member needs by maintaining appropriate knowledge of all company products and services. Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy. Determine acceptability of negotiable items place holds on deposited funds when appropriate. Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union. Learn to recognize member's needs and recommend appropriate products and services while providing quality member service. Strive to balance cash drawer each day. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Assist with processing night drop. Assist in balancing branch cash machines. Assist members in accessing safe deposit boxes. Answer member telephone inquiries. Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch. Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security. Complete all required compliance training. Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information. Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience preferred.

Benefits and Compensation:

Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Vetera n.