Teller - Member Relationship Representative

Teller - Member Relationship Representative City Credit Union - 3.6 Duncanville, TX Job Details Full-time $18.03 an hour 1 day ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Pension plan Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Spanish Financial sales Customer service High school diploma or GED Cross-selling Relationship management Cash handling Banking Full Job Description SUMMARY The Member Relationship Representative is an entry level branch position.

Responsibilities include:

providing exceptional service to City CU members and other associates identifying the financial needs of members and effectively offering solutions to fulfill member needs through product and service sales performing a variety of member transactions and functions meeting individual sales goals and assist in meeting branch sales goals Supporting our CUSO and advocating for the members in the use of electronic services performing other duties as assigned.

ESSENTIAL DUTIES AND RESPONIBILITIES

Process and perform basic cash handling transactions including, other services not but not limited to, deposits, withdrawals, transfers, loan payments, traveler checks, card. Open and close all membership accounts and services identified in MRR training and process authorized account changes. Explain, promote and cross sell City CU services, products and programs. Gather information and process loan applications. Meet individual sales goals as a teller and assist in meeting branch sales goals. Proactively respond to member inquiries and requests using product knowledge. Take ownership of resolving errors, member problems and/or complaints in a timely manner. Accurately balance cash drawers and maintain cash levels within designated limits. Adhere to applicable City CU policies and procedures. Ensure compliance with Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Customer Identification Program (CIP) Policies and Procedures to ensure daily compliance with current regulations. Operate within the branch Service Plan and in accordance with City CU's Service Culture Vision and Standards. Work the Saturday teller Rotation as assigned. Commitment to living by the Core Values of City CU. Preform all applicable job functions in accordance with established Credit Union

BSA/AML/OFAC

policies and procedures and completes required training on and annual basis. Ability to use sound judgment with override authorization as applicable. Ability to perform transaction on Employee Accounts if authorized. Ability to communicate and organize work effectively. Ability to perform all teller duties accurately and timely, despite frequent interruptions.

PERFORMANCE STANDARDS

achieve individual product, service and sales goals ensure member transactions are performed in a timely, effective and accurate manner comply with all City CU policies and procedures applicable to this position be knowledgeable of City CU products, services, policies and procedures maintain an organized and secure workspace be professional in appearance and action report to work punctually as scheduled maintain effective time management.

QUALIFICATION REQUIREMENTS

The Member Relationship Representative is expected to comply with all City CU policies and procedures applicable to this position and be knowledgeable of City CU products, services, policies and procedures. As well as be professional in appearance and action, report to work punctually as scheduled and maintain effective time management. Why City Credit Union Full Benefit Package Paid holidays PTO accrual every pay period: starting your first day of employment Competitive Medical plans

Basic Life & AD&D Insurance:

company paid Short and Long-Term disability: company paid Flexible Spending Accounts 401(k) with immediate vesting Pension plan Monthly incentives: based on the position Annual Bonus eligibility Access to free financial advisory services Casual dress code: jeans days throughout the year Major sporting events, concert and comedy club tickets Make the Difference at City CU View our website at www.citycu.org and check us out on Facebook to see how we strive to bring awareness to topics that matter! Another cornerstone is giving back to our communities, through our Random Acts of Kindness and partnerships with the Dallas Stars Foundation. Apply today to find out how we're making the difference, one Member (and employee) at a time. We offer low-rate loans, competitive deposit rates, insurance, and free financial education to anyone who lives, works, worships or attends school in Dallas, Collin, Denton, Tarrant, Rockwall, Kaufman, Ellis, Grayson, Cooke, Hunt, Parker, Wise and Johnson counties in Texas.

Job Type:

Full-time Pay:

$18.03 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Cash handling: 1 year (Required) Customer service: 1 year (Required)

Banking:

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person