Teller II - West End

Teller II

• West End Roanoke, VA Job Details Full-time 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Qualifications Opening bank accounts Customer communication Financial sales Microsoft Excel Sales transaction processing Financial transaction processing Regulatory compliance Promoting bank products Mid-level Customer inquiry handling Store opening/closing procedures Industry knowledge of financial regulations Trade school Contracts Lending Productivity software Associate's degree Communication skills Balancing end-of-day transactions Promoting bank services Consultative selling Under 1 year Full Job Description About the

Role:

We are seeking a Full-Time Teller to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our West End location . You'll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships.

Key Responsibilities:

Customer Service & Sales (40%)

• Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services. Transactions & Problem Solving (35%)
• Assists members with opening and closing accounts. Submits loan requests and responds to member with decision. Supplies information and answers questions about all loan and deposit products/services and resolves problems. Cash Handling (20%)
• Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies. Branch Operations (5%)
• Support opening/closing procedures and assist with branch balancing.

Qualifications:

Experience:

3-5 years in banking , financial services , customer service , or similar experience.

Education:

Associate degree, business/trade school certification, or equivalent training.

Skills:

Strong interpersonal and communication skills . Ability to motivate, influence, and educate members. Proficiency with Microsoft Word, Excel, and standard office equipment. Ability to read and interpret financial documents and contracts.

Performance Expectations:

Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.

Physical & Work Environment:

Ability to sit, stand, and lift up to 20 lbs. Work performed in a professional office/branch environment. Occasional travel to nearby branch locations.

Schedule:

Monday

• Friday; Some Saturdays Click here to view our West End branch's operating hours.

Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one, half day, Saturday a month .

Benefits:

Medical, Dental, Vision & Life Insurance 401K with company match Paid Time Off & Recognized Holidays Paid Parental Leave Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Discounts Program (Travel, Tickets, Food & Grocery, & more) Volunteer Hours This Job Description is not a complete statement of all duties and responsibilities comprising the position.