Member Service Supervisor

Member Service Supervisor Do you love helping people, keeping things running smoothly, and being the go-to person when questions pop up? Are you a natural leader who can balance accuracy, friendliness, and a little bit of fun? If so, we'd love to meet you! Our branch is looking for a Member Service Supervisor who enjoys supporting a team, serving members with a smile, and making sure the day-to-day teller operations run like a well-balanced cash drawer.

What You'll Do:

Be thefirst friendly face and point of contactfor our teller team—offering guidance, support, and quick problem-solving. Oversee daily teller operations to ensure compliance with policies and regulations (you'llpartner closely with the Branch Manager here). Jump in and take action on compliance issues when needed—because confidence and decisiveness matter. Schedule, train, coach, and support Tellers, including completing performance evaluations for Branch Manager review. Coordinate teller activities within your branch and collaborate with nearby branches as needed. Assistwith daily balancing and reconciliation, including vault balancing and routine cash audits. Manage gift card inventory and balance daily cash advances. Step in toassistmembers with transactions whenever the branch needs an extra set of skilled hands. Spot and act on cross-sell opportunities thatbenefitour members. Handle member questions and concerns with courtesy, tact, and professionalism. Pitch in on other duties asneeded—teamworkmakes the dream work!

What You'll Need:

3-5 years of teller or similar financial services experience High school diploma or GED Strong interpersonal skills—you'reapproachable, diplomatic, and great at building trust The ability to workboth independently and as part of a team Comfort with office technology (computer, email, internet, and standard office software) Attention to detail and a commitment to accuracy and compliance A positive attitude and a calm presence, even on busy days

Why You'll Love It Here:

You'll work with a supportive, fun team that truly cares about members and each other. You'll make a real impact in people's lives. You'll build valuable skills (and lifelong friendships) along the way. Ready to bring your positive energy, attention to detail, and love for helping people to a place that feels like home? Apply today! Superior Choice Credit Union is your friendly local financial institution, serving communities for the past 92 years. SCCU gleefully employs over 150 team members, dedicated to providing superior service to over 30,000 credit union members across 12 branches in the Wisconsin/Minnesota area. Learn more at superiorchoice.com.