Director, Retail Finance Operations

Yamaha Motor Finance Canada ( YMFCA ) is the established captive finance division of Yamaha Motor Canada ( YMCA ), and a subsidiary of Yamaha Motor Finance Corporation ( YMFC ), which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs." Yamaha Motor Corporation ( YMC ) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; offering more excitement and a more fulfilling life for people . Yamaha Motor Canada Ltd ( YMCA ) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA s Vision is to Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences . YMCA executes its day to day activities in reference to its defined values, Be Inclusive , Think Customer , Own it! , Innovate Now! , Trust & Integrity , Be Agile , and Drive results .

Position Information Department:

YMFC-CA Location:

480

Gordan Baker Rd Hybrid Status:

Full Time Reports to: General Manager - Strategy, Sales, & Operations Summary of Responsibilities The Director of Retail Finance Operations will be primarily responsible for oversight and control of the credit, funding, customer service, collections, default management, recovery, and remarketing activities within Yamaha Financial Services Retail Finance. Effectively leading the teams and managing critical vendor relationships will be key to success in this role. As a leader of Retail Finance Operations will be expected to bring knowledge and insights to the broader team to help in the long-term growth and success of the business. Key Duties & Responsibilities Lead the end-to-end loan origination and customer servicing process channel ensuring efficient underwriting, funding, and portfolio management while maintaining compliance and regulatory requirements and internal risk policies while ensuring the safeguarding of the portfolio P&L. Ensure a suitable resourcing model is established for all Retail Finance operations teams so seasonal fluctuations in volume are properly contemplated; define and execute a suitable hierarchy, delegation/authority protocol that suitably balances risk & efficiency; support training & development initiatives for the group; ensure changes to policy, programs or product are properly communicated to the group. In conjunction with the Management team, define and implement appropriate policy and protocols with our third party vendors to ensure the service and performance standards we set for broader business are consistently met. Create a suitable and effective rhythm with our vendors to ensure a strong working relationship and optimal use of their technologies and resources. As part of this process, provide direct oversight of the relevant ongoing outsourced operations. Ensure service levels are met, projects are delivered on time and within budget and the portfolio performance is optimally managed. Work closely with Risk management to ensure policy and procedure is properly maintained and supportive of the business. Support and help drive new product, process and people related initiatives on behalf of YMFCA. Participate in Management/Leadership Committees and prepare management reports as required. Help define and lead the dealer& customer survey & complaints management processes for the business. Actively participate and help lead the legal and compliance initiative as necessary.

Experience Requirements Degree/Diploma:

University Degree (preferred)

Program of Study:

Business or Commerce (preferred)

Years of Experience:

Minimum 7 years experience

Type of Experience:

Operations experience in a captive finance or banking environment Skills and Abilities Expert in Retail Operations processes including developing and/or maintaining credit & Servicing platforms. Experience in vendor Management including relationship management and monitoring, including developing applicable monitoring reports and actioning the results as required. Possesses a high EQ with the demonstrated ability to manage through complexity and manage through influence both internally and external to the organization. Knowledge of Project management processes and experience in managing enterprise projects is considered an asset. Strong Communication and interpersonal skills, with the ability to communicate and influence effectively across all levels of the organization. Demonstrated ability to manage multiple priorities and flexibility to adapt to change. Demonstrated experience and aptitude to think strategically and be hands-on in delivery and execution to support a start-up financial services operation. Ability to work independently and a natural curiosity are important personal attributes to be successful in this role. Experience in leading Operations functions. A strong team player who will contribute to the culture of the organization. Experienced in developing executive-level presentation materials (PowerPoint).

Travel and Overtime Requirements National:

Occasionally (10-30%)

International:

N/A Expected salary: $150,000/per annum Although base salary for this position is listed, final compensation will be determined based on the candidate s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience. Beyond base salary, our total rewards program includes: 100% employer‑paid health and dental benefits Employee assistance program Corporate bonus incentive + sales bonus (for applicable roles) RRSP with employer DPSP match (up to 5% of base salary) Employee‑paid STD, LTD, and life/dependent insurance Parental/maternal leave top‑up programs Product experience/engagement events Employee recognition program (Accelerate Together) Educational assistance Employee product purchase and rental program perks Kando‑driven corporate culture, recognized as a top GTA employer This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency. Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.