Financial Aid Advisor Associate

Performs service to students and the community regarding Financial Aid and eligibility of funds, assists with federal and state aid applications as well as providing assistance over the phone or in person, collaborates with college staff and external agencies to provide instructions and verification of aid eligibility, may perform specific programmatic functions/processes. Has knowledge of a wide variety of student services, campus programs, and academic requirements, will perform Financial Aid outreach services, resolves student issues with the receipt or disbursement of financial aid or other funds and applicable eligibility. Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply. When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee. Unofficial Transcripts

• A n electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position.

Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution. Student Services Functions Provides information and responds to current and prospective financial aid applicants to advise and provide support regarding state and federal financial aid opportunities, processing, eligibility requirements and qualifications, and available resources. Collaborates with other departments, such as Business Services and Enrollment/Student Services, to resolve issues and provide accurate financial aid information to prospective and enrolled students Financial Aid Processing Functions Assigned specific processes or tasks to review and determine appropriate resolving over awards and external/internal resources, generate student communications:

FAFSA/ORSAA

eligibility and verification/awards; determine Loan level eligibility each term, specific outcome of appeals (Maximum timeframe, Professional Judgment, and Request for Changes, etc.) Verifies completeness and accuracy of student information, confirms student's income and living situations; correlates information for federal tax returns, and Free Application for Federal Student Aid (FAFSA); Perform federal need analysis, and verify the accuracy of information submitted on the FAFSA Reviews and processes appeals from students who fail to meet satisfactory academic progress for students receiving Financial Aid Benefits; notifies students of result of appeal Uses knowledge of, and resources/tools (public website, degree works, etc) to review and determine appropriate outcomes for maximum timeframe appeals. Processes Professional Judgment appeal requests to determine if student/parents qualify for an adjustment in eligibility. Exercises Professional Judgment by making adjustments to data elements from appropriate documentation that are appropriate to each student's situation. Processes financial aid files according to Federal, State, and institutional policies Documents communication regarding the student in the student's (electronic) file Maintains records that comply with state and federal law Technical Functions Uses reports and other technologies to determine receipt of eligible financial aid Research of issues with student or accounting records in Banner, works with staff and management to resolve discrepancies Use of multiple communication methods and tools, such as email, phone, etc Uses Degree Works and/or other evaluative methods for financial aid processing and student success Uses Banner Student Information System and Student Forms/Campus Logic to complete daily work, including assisting other departments and areas of the college Use and knowledge of federal & state systems (COD, NSLDS, FAA Access, OSAC portal, etc) in the processing of federal and state aid programs Department Responsibilities Participates in the continual review of college guidelines and processes relating to financial aid, student accounts, and recommends changes as necessary Conducts face-to-face and virtual financial aid workshops and presentations on campus and in the community for students, prospective students, and college staff Trains financial aid staff in services or department functions as needed Participates in annual Financial Aid program training; including reviewing changes to program policies and procedures as well as new laws governing the administration of Financial Aid programs Maintains active participation in professional organizations and continuing education Other Functions Trains with and assist School Certifying Official with veterans' education benefits Institutional Expectations Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds Problem solve and manage sensitive information with the appropriate awareness of FERPA standards; maintain confidentially and sensitivity to the privacy needs of students Participates in recruitment and retention of students at an individual and institutional level in promotion of student success Embraces, understands and uses appropriate technology tools to accomplish job functions Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

This level requires an equivalency of two (2) years of full-time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above. This is typically achieved through an Associate's Degree or two (2) years of full-time work experience which reflect the knowledge, skills and experience to perform the essential functions listed above.

Core Competencies:

Knowledge of:

Applicable local, State and Federal laws and regulations; e.g.

FERPA, PCIDSS

Customer service principles Modern office equipment Basic Inventory control principles Skills in: Providing customer service Using computers and applicable software Interpersonal skills as applied to interaction with students, coworkers, supervisor, the general Public, etc. sufficient to exchange or convey information and to receive direction Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others Ability to: Work independently with accuracy and speed Deal effectively and personably with students, staff, community organization and the public

Preferred Qualifications:

Banner experience One year of financial support experience

SCHEDULE & MODALITY

Based on individual assessment, business needs, supervisory discretion and/or college directives, a percentage of the duties of this position may be performed remotely.

TERMS OF EMPLOYMENT

This is a 100%, 12-month classified assignment at the 13 pay rate This position has a 6-month probationary period All positions at Chemeketa are required to be available for work onsite as requested by the college. Requires flexible work schedule to meet program needs, which may include evenings and/or weekends This position may require the use of your personal vehicle for transportation between campus locations If requested, requires the provision of official transcripts upon hire Employees must maintain Oregon, Washington or Idaho residency as a condition of employment. Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application. For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

One of the following:

MEMBER COPY 4

of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)

• OR•Letter from the US Dept.

of Veterans Affairs indicating receipt of a non-service connected pension

• OR•Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate In addition to one of the above documents, Disabled Veterans must also submit one of the following: A copy of their Veterans disability preference letter from the Department of Veterans Affairs•OR•Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

• Please Not e : As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information.

Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

LEGAL COMPLIANCE

Chemeketa Community College prohibits unlawful discrimination based on the following: Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws. Under College policies, equal opportunity for employment, admission, and participation in the College's programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. 504/ADA Coordinator for Students For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services.

Ph:

503.399.5276 Section 504/ADA Coordinator for Employees For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Alice Sprague, Vice President of Governance & Administration.

Ph:

503.399.2537 Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis.

Ph:

503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at http://go.chemeketa.edu/titleix . All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000 Lancaster Dr. NE, Salem

OR 97305.

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.399.2537 or email alice.sprague@chemeketa.edu.