Financial Counselor I - St. Cloud Hospital

Position Summary:

"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Please click here to learn more about St.

Cloud Hospital:

Orlando Health St. Cloud Hospital Situated in the heart of St. Cloud, Florida, Orlando Health St. Cloud Hospital is an 84-bed acute-care community hospital offering comprehensive emergency, inpatient and outpatient care. Specialties include cardiology, critical care, infectious disease, orthopedics, radiology and surgical services. The ER features a designated geriatric section for specialized emergency care, and the hospital has earned The Joint Commission's Gold Seal of Approval® for Advanced Primary Stroke Center Accreditation. The campus also is home to Outpatient Rehabilitation Services and a Wound Healing and Hyperbaric Center. Orlando Health St. Cloud has been recognized as an outstanding employer in the healthcare industry on a national level, receiving Modern Healthcare's Best Places to Work award in 2022 and 2023, Orlando Health St. Cloud is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Responsibilities:

Position Summary The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Essential Functions Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. Explains necessary forms and obtains signatures from patient/guarantor. Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Collects for related professional care when appropriate. Documents authorization and benefit information in registration system. Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. Demonstrates a basic knowledge of third party reimbursement requirements and regulations. Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. Follows Patient Financial Services policies related to cash handling. Performs basic individual cashiering functions. Collects and inventories patient valuables following policy guidelines. Maintains basic understanding of the medical necessity screening process and appropriate systems. Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary. Maintains departmental logs for statistical reporting. Consistently meets Quality Assurance standards set by Patient Access and the department. Meets departmental goals regarding collections, productivity and customer service. Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. Meets federal, state and hospital requirements related to compliance issues. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications:

Education High School Diploma 2 years or more in a customer service or healthcare role Experience Two (2) years' experience in a financial, business office, or customer service environment required. Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). Typing proficiency. One (1) year PC/Windows experience.