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Job Description
Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. SUMMARY The Carrier Representative is responsible for building and maintaining strong relationships with transportation providers to ensure timely, cost-effective, and reliable freight solutions. This role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. Success in this position requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced, high-volume logistics environment. The intent of this role is to deliver exceptional service while optimizing operational efficiency, operating proactively and with attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build and maintain strong relationships with carriers to ensure consistent capacity and service quality. Act as the primary point of contact for carrier inquiries, service issues, and performance feedback. Develop strategies to expand carrier network and improve carrier loyalty. Negotiate competitive rates with carriers while maintaining profitability and service standards. Secure carrier capacity for transactional and spot market loads. Monitor market trends and adjust buy strategies accordingly. Assign loads to carriers and provide detailed route and delivery instructions. Ensure carriers have all necessary documentation and compliance requirements. Perform real-time track and trace to monitor shipment progress and proactively address delays. Respond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns. Manage the carrier onboarding process. Utilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records. Analyze carrier performance metrics and provide recommendations for improvement. Work closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations. Communicate proactively with carriers and customers regarding shipment status and any changes.
QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High School diploma or equivalent degree required; Bachelor's Degree preferred. 2-3 years of experience in transportation brokerage desired. 1-2 years of experience in sales or account management is preferred but not required.
Knowledge, Skills, and Abilities:
Strong verbal and written communication skills. Proven ability to build and maintain effective working relationships. Demonstrated excellence in customer service and client support. Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines. Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions. Detail-oriented with a high degree of accuracy in task execution. Proficient in gathering, interpreting, and utilizing data to support operational activities. Effective team player with the ability to collaborate across departments. Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.
PHYSICAL/ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity Level:
While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.
Working Conditions:
Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do.
They are:
Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
