Fraud Specialist

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Key Responsibilities Monitor, identify, and investigate suspicious or potentially fraudulent activity across multiple channels (e.g., debit cards, ACH, wires, online banking). Conduct timely and thorough investigations, including transaction analysis, customer outreach, and documentation of findings. Take appropriate action to mitigate loss, including account restrictions, recoveries, and escalations. Prepare clear, concise case documentation in accordance with internal policies and regulatory requirements. Collaborate with Fraud Management, Operations, Payments, Digital Banking, and Customer Service teams. Support fraud prevention initiatives by identifying trends, patterns, and control gaps. Maintain compliance with applicable laws, regulations, and bank policies (e.g., Reg

E, BSA/AML

as applicable). Assist with customer inquiries and resolutions related to fraud claims. Participate in audits, quality reviews, and continuous improvement initiatives. Perform other duties as assigned. Required Skills Strong analytical and investigative skills with attention to detail. Ability to identify fraud patterns, trends, and root causes. Effective written and verbal communication skills. Sound judgment and decision-making abilities. Ability to manage multiple cases and meet deadlines in a fast-paced environment. Proficiency with core banking systems, fraud monitoring tools, and Microsoft Office applications. Strong customer service orientation with the ability to handle sensitive situations professionally. Qualifications Knowledge of banking operations and fraud typologies (e.g., debit card fraud, account takeover, check fraud, ACH/wire fraud). Working knowledge of applicable banking regulations and compliance requirements. Ability to work independently and collaboratively within a team environment. Experience Requirements Minimum of 2-4 years of experience in fraud prevention, fraud investigations, banking operations, or a related financial services role. Prior experience handling fraud claims or transaction monitoring strongly preferred. Education Requirements High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Finance, Criminal Justice, or a related field preferred, or equivalent work experience. We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

OUR BUSINESS

Triumph is a financial and technology company focused on payments, factoring, intelligence and banking. We are pioneering solutions that serve the transportation industry. Through the Triumph brand, our customers gain unrivaled efficiency, transparent and secure transactions, and improved access to working capital. Through TBK Bank, we provide personal and business banking solutions that strengthen local communities and fortify our transportation business. We create value by driving businesses and communities of all sizes toward the future. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. As a member of the Triumph team, you're at the heart of an innovative, forward-thinking company that values collaboration, creativity and continuous learning. You're not just an employee — you're part of a team shaping the future. Being part of Triumph means striving for excellence while delivering with humility.

OUR CORE VALUES

Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper.

We commit ourselves to:

Transparency Respect Invest for the future Unique is good Mission is more than money People make the difference Humility

FOCUS ON SERVING OTHERS

At Triumph, we strive to do the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is centered on four areas: Advocating for safety and justice Providing access to basic needs Supporting families Transforming communities