Front Desk & Administrative Support - Cannabis Retail

Location:

NEW BUFFALO, MI 49117

Department:

RETAIL Job Status:

Full-Time Position Type:

Permanent

WHERE HOSPITALITY MEETS ADMINISTRATION

At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience. We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management. You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.

WHAT YOU'LL DO

Front-of-House ExperienceDeliver a warm, confident, and professional welcome to every guestManage compliant customer check-ins with accuracy and discretionMaintain a calm, polished presence during high-volume periodsServe as the final touchpoint for customer satisfaction before departureCustomer Engagement & Brand RepresentationCommunicate promotions, loyalty programs, and store updates clearlyAnswer questions with confidence, or seamlessly escalate to managementRepresent the DACUT brand with professionalism, poise, and hospitalityManagement & Administrative SupportAct as a trusted support partner to store leadershipAssist with scheduling coordination, internal communication, and daily flowTrack observations, customer feedback, and operational needsHelp maintain organized front-of-house systems and documentationOperational AwarenessMonitor lobby flow, wait times, and guest experienceAssist with light inventory coordination and administrative tasksSupport website accuracy and promotional visibility when neededResearch competitor offerings and relay insights to managementCompliance & ConfidentialityUphold all state cannabis regulations with precisionHandle sensitive information with discretion and professionalismMaintain accurate records and documentation at all times

WHO WE'RE LOOKING FOR

This role is ideal for candidates with experience in:

Hospitality, concierge, front desk, or luxury retailAdministrative, executive assistant, or office coordination rolesCustomer experience-driven environments (hotels, restaurants, boutiques)Required qualities:

Naturally warm, confident, and engaging demeanorHighly organized with strong attention to detailExcellent verbal and written communication skillsAbility to multitask gracefully in a fast-paced environmentComfort working closely with management and leadershipProfessional appearance and presentation

Additional Requirements:

Cannabis experience is a plus, but not required — training providedProficiency with computers, scheduling tools, and POS systemsMust be 21+ and able to pass required background checks

WHY DACUT

Health, dental, and vision insuranceEmployee product discountsOngoing training and growth opportunitiesA professional, respectful, and team-driven cultureA role where your presence, judgment, and people skills truly matter

READY TO JOIN THE MOVEMENT?

Be the welcoming face of DACUT Cannabis Retail — where passion meets professionalism. Apply today and grow with a team that's shaping the future of cannabis retail. Entry Level