Front Desk Administrator

Full time position, The Front Desk Administer will be the lead person at the front desk. You are often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire hotel! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Administer with Ramada Midtown, you'll have many opportunities to brighten someone's day. You must be able to work weekends. You will start earning Paid Time Off the first day you start. As a Front Desk Administer you will, Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. Welcome and serve guests in person and over the phone every day. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals:

You will regularly use a computer and customized software. Cash handling knowledge is important. This position requires continuous movement, and occasionally, you will have to lift or move up to 30 pounds. Previous front desk experience is preferred but will train the right person.

Key skills:

1.

IMPRESSION MANAGEMENT

~ not many people understand the front desk is the face of the hotel, the attitude and feeling a guest has after leaving the desk, is the deciding factor of how their stay is going to be. 2.

ATTENTION TO DETAILS/PERSONALIZED SERVICE

~ although it is widely used and a generic term, it is vital. Paying attention to a name or following up on the smallest of details means the world to a guest. If used correctly, one's attention to a guest will separate you from the other hotels, and employees at your hotel. 3:

LISTEN & EMPHASIZING

~ the ability to show true concern and regard for a guest's problems and needs, and follow up with a solution, can change a stay from downright horrid to amazing. If a guest needs to talk, Talk, if he needs remorse, apologize; give them what they seek without them having to ask. Read the guest proactively.

Job Types:

Full-time, Part-time Benefits:

Employee discount Paid time off Retirement plan

Work Location:

In person