Front Desk Agent

Front Desk Agent Job Summary:

As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You'll ensure a smooth and welcoming experience from arrival to departure.

Responsibilities:

Greet guests, process check-ins/outs, and answer inquiries Handle reservations and guest requests efficiently Maintain accurate guest records and payments Communicate with housekeeping, maintenance, and management to ensure guest satisfaction

Qualifications:

Excellent communication and customer service skills Prior front desk or hospitality experience preferred Familiarity with hotel PMS systems is a plus

Source:

Hospitality Online