Front Desk Agent

Front Desk Agent 1630 Holsten Dr, Alliance, NE 69301 From $16 an hour - Part-time, Full-time From $16 an hour - Part-time, Full-time Responsible for all Front Desk Clerk duties, as well as auditing duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Remain highly visible and readily available for guests at all times. Assist team with training and support in order to consistently provide Brand quality service. Take initiative to offer assistance or answer questions throughout the hotel. Perform night audit to verify all previous Front Desk shift transactions and complete night audit checklists Prepare reports per direction as needed for corporate office. Walk the property hallways and public areas for safety and security measures. Ensure that all exterior doors are locked allowing key access only. Maintain proper administration of key control. Communicate with General Manager/Front Office Manager regarding any real or potential emergency situations. Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates. Update as necessary. Verify room status with housekeeping report. May be responsible for breakfast setup; laundry duties; and setup and breakdown of meeting room(s). May have to perform laundry duties. Willingness and ability to train new associates. Thoroughly understand and implement the Brand service culture. Support team members to ensure the team's entire workload is completed daily. Perform other duties as required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. Ability to communicate effectively verbally and in writing. Basic knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates. Dedicated, hard-working, and self-motivated. Good time management skills; ability to prioritize and coordinate details; ability to multitask. Flexibility to adjust work priorities as necessary. Practice safety standards at all times. Computer skills required.

SPECIAL REQUIREMENTS

Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Comply with hotel and/or department uniform and professional behavior and appearance standards. Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. Participate in all mandatory job training and meetings. Ability to successfully complete brand standard training including brand service training. Adhere to property policies and procedures, the Employee Handbook, and/or other property documents. Immediately report any suspicious activities by guests or others. Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns. Use empowerment to exceed associate/guest expectations and resolve conflicts.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person