Front Desk Agent

Ref:

107339 Front Desk Agent Napili-Honokowai, Maui Full-time $20 to $26 an hour We are seeking dedicated Front Desk Agents to support our client with their incoming and outgoing guests at their local condo community in Napili. The ideal candidates will be communicative, friendly, organized, and proficient with a variety of computer and phone systems. There are multiple positions available offering both full-time and part-time schedules. If this sounds like a good fit, apply now! Hours Full-time, Flexible days, 8AM-6PM; available on weekends and holidays as well Location Napili-Honokowai, Maui Pay $20 to $26 an hour Responsibilities Deliver exceptional guest service: welcome guests, handle check-ins/check-outs, address inquiries, and ensure a positive experience from arrival to departure. Manage the Booking System through

RezStream:

create new reservations, collect and process payments, update or modify existing reservations, run reports needed for daily balancing, etc. Support guests through the messaging platform,

Akia:

guest communications, guest inquiries, monitor daily messages, and correspondence with other resort teams. Operate key fob system, Dormakaba; programming and preparing room keys for guests. Assist with late arrival procedures. Utilize Microsoft systems to create permits, complete the balance sheet, and answer incoming requests. Operate the PBX system fluently and efficiently: answer incoming calls professionally, take requests, assist with inquiries, and transfer calls on a need-to basis.

Practice Safe Handling:

store and retrieve cash from the safe each morning and night, and provide change for guests. Qualifications Minimum of 1-3 years of experience in hospitality, hotel, resort, or vacation rental management (condo-hotel or small property experience preferred). Strong customer service skills with a genuine passion for hospitality. Excellent communication, problem-solving, and organizational abilities. Proficiency with Microsoft Office/Google Workspace, RezStream, Akia, Dormakaba, and PBX systems. Ability to work four 10-hour shifts—flexible days, including evenings, weekends, and holidays. Valid driver's license and reliable transportation. Why Work With ALTRES We take the stress out of the job search process by connecting you with some of the most sought-after full-time, part-time, and project-based positions across Hawaiʻi. The best part? Our services are always 100% FREE for job seekers. Qualified employees may also be eligible for our benefits program, including: Free medical insurance Holiday pay and vacation bonus A 401(k) plan with 6% match Employee discounts on a variety of services and entertainment And more outstanding perks Eligibility for benefits varies by position, assignment type, and length of employment.