Front Desk Agent

SALARY RANGE

$17-$20/hour- based on work experience

EMPLOYEE BENEFITS

Paid Time Off 401K & Employer Match Health Insurance Vision Insurance Dental Insurance Health Savings Account Life Insurance Disability Insurance Employee Discounts

JOB SUMMARY

The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout.

DUTIES/RESPONSIBILITIES

Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout. Warmly and professionally welcomes all guests. Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treats requests with professionalism, tact, and a courteous manager. Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events. Maintains knowledge of upcoming events, local area, and hotel offerings. Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons. Excellent organization skills and attention to detail. Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations.

EDUCATION/EXPERIENCE

High school diploma or equivalency required. At least one year of experience preferred.

PHYSICAL REQUIREMENTS

Prolonged periods of standing at front desk and working on a computer. Must be able to lift up to 15 pounds at times.