Front Desk Agent - comfort suites

Front Desk Agent

• comfort suites 601 22nd Avenue SW, Minot, ND 58701 $11
• $13 an hour
• Full-time $11
• $13 an hour
• Full-time This position is for 3pm-11pm/4pm-12am weekdays, with 2-3 morning shift 7a-3p on the weekend.

Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. This role requires a blend of hospitality management skills and a passion for guest relations, making it essential for creating memorable experiences for all visitors. Duties Greet and check in guests upon arrival, ensuring a smooth and efficient process. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Manage reservations, including modifications and cancellations, using multi-line phone systems. Perform night audit duties as required, ensuring accurate financial reporting and reconciliation. Address guest complaints promptly and professionally to ensure satisfaction. Maintain the front desk area's cleanliness and organization to create a welcoming atmosphere. Collaborate with housekeeping and maintenance teams to ensure guest needs are met efficiently. Assist with administrative tasks as needed, including filing and data entry. Skills Strong customer service skills with a focus on guest satisfaction. Experience in hospitality management or hotel management preferred. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with front desk operations in a resort or hotel setting is advantageous. Proficient phone etiquette and experience with multi-line phone systems are essential. Excellent interpersonal skills to foster positive guest relations. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!

Job Type:

Full-time Pay:

$11.00

• $13.

00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person