Front Desk and Customer Service

To apply, please complete the application form at suncountrysports.com/jobs Sun Country Sports Center® is accepting applications for full-time or part-time front desk & customer service staff with evening and weekend availability. Sun Country is a multi-program family and youth sports center that offers childcare programs as well as classes and competitive teams in gymnastics, dance, rock climbing, swimming, karate, ninja and more!

Job Description Position Title:

Office/Front Desk ( please select this position on your application )

Department:

Front Desk / Customer Service Reports to:

Office Department Leader, Directors of Operations Position Level:

Part Time of Full Time Staff Member (depending on preference and availability)

FLSA Status:

Non-Exempt General Summary The staff member will perform a variety of customer service and organizational tasks. Duties include answering customer questions over the phone and in person, processing program enrollments, taking payment, and providing customer service for all Sun Country programs at our West and Millhopper locations.

Schedule:

Approximately 25 - 35 hours per week, weekday afternoon closing shifts until 9:00 PM, and Sunday afternoons until 6:30 PM. Sun Country is open 7 days per week. Essential Job Functions Communicates clearly with customers and employees via email, phone & in person Works assigned schedule, and commits to a schedule for each season (Fall, Spring, Summer) Maintains current filing system Processes program enrollments Manages accounts receivable Performs other duties as assigned by Department Leaders and Directors of Operations Knowledge, Skills and Abilities Knowledge of customer service best practices Skill in speaking, reading comprehension and active listening in the English language Skill in complex problem solving, evaluation of options and implementation of solutions Skill in operating office and technological equipment and software, including cloud-based database systems and Microsoft Office applications Ability to work independently toward personal and organizational goals Ability to learn fundamentals of all sports and programs offered Ability to follow oral and written instructions Ability to complete multiple tasks at once Ability to organize daily activities and to work as a team player Benefits for Full Time Employees Paid Time Off Paid Holidays, Bereavement, and Jury Duty Company Sponsored Group Health Insurance, Dental & Vision Wellness Program with

Direct Primary Care Membership Education, Experience and Certification Required:

Evening and weekend availability within all shifts listed above High School Diploma Level 2 Clearinghouse fingerprint background screening (within 2 weeks of hire) CPR / 1st Aid / AED certification (within 30 days of hire)

Preferred:

Previous professional experience in accounting, customer service, and professional use of Microsoft Windows and Office applications Associates or Bachelor's degree in recreation, sports management, childcare or related fields Previous experience in gymnastics or sports administration

Physical Requirements Seeing :

Must be able to see well enough to read from a computer screen and written reports

Hearing :

Must be able to hear well enough to communicate with customers and employees in a loud gym setting

Hand Function :

Must be able to write, type and use technological office equipment

Stooping/Kneeling :

Must be able to stoop or kneel to pick up files and access drawers near to the floor

Standing/Walking :

Must be able to move about the facility and walk at a fast pace for up to 1 minute over varying levels of gym flooring in an emergency

Lifting :

Must be able to lift up to 20 pounds Working Conditions Normal working conditions absent extreme factors. Offices are located inside our multi-sport facility, and is a fast-pace, dynamic work environment. Sun Country is open 7 days per week, excluding major holidays, and provides customer service anytime business is open.

Note:

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. Culture and Values Sun Country Sports Center® has been a family-owned Gainesville area business for over thirty-five years. We are a multi-program family and youth sports center whose mission is for every person to feel better about themselves when they walk out of our doors than they do when they walk in. Our core values are safety, caring, sportsmanship and community. Application Instructions Sun Country is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement, and the individual is unable to perform the essential functions of the position with reasonable accommodations. Sun Country Sports conducts employment verifications and Level 2 Clearinghouse Background Screening on all employees pursuant to Florida Statutes.

More information here:

https://info.flclearinghouse.com/ To apply, please complete the application form at suncountrysports.com/jobs. Upon individual request, we will endeavor to remove any barrier to the application process to accommodate those candidates with disabilities. Candidates without computer access may apply in person at our main office, where a computer will be provided. To apply, please complete the application form at suncountrysports.com/jobs

Pay:

$16.00 - $19.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person