Front Desk Associate

Front Desk Associe Department of the Navy Commander, Navy Installions Command CNRSE Naval Air Stion Joint Reserve Base New Orleans N922 Summary This position is assigned to the Unaccompanied Housing (UH) Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS JRB New Orleans. The incumbent performs front desk and/or reservion functions for the UH program. Learn more about this agency Summary This position is assigned to the Unaccompanied Housing (UH) Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS JRB New Orleans. The incumbent performs front desk and/or reservion functions for the UH program. Learn more about this agency Overview Help Accepting applicions Posted today

• Apply by 05/31/26 Due by 11:59 p.m. ET on May 31, 2026 Locion Unaccompanied Housing Belle Chasse, LA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $17
• $18 per hour Pay scale & grade NF 2 Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0303 Miscellaneous Clerk And Assistant Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

NOLA 33-2026

Control number 870447300 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency This position is accepting applicants currently loced in the local commuting area (must currently reside within a 50-mile radius of the hiring base). This informion based on the address listed on your resume and USA Jobs. OR Eligible active-duty military spouses with proper documents. Duties Help Ensures security of all residents is maintained all times. Ensures resident's privacy is maintained all times. Must possess a welcoming manner and a positive titude; demonstre effective communicion skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide informion regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Professionally answer phones, transfer calls to approprie individuals, and reply to guest questions. Provide quality customer service throughout the check-in and check-out process, presenting a ne, clean and professional appearance all times. Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operions Manual (CNIC

M-11103-2

). Assign residents to ensure "best and highest use" of UH inventory. Appendix "C" of

CNIC M-1103.2

provides summary of unit type capacity. Ensure check-in and check-out transactions are accurely recorded in Enterprise Military Housing (eMH). Associes are responsible for the accuracy of their da input. Safeguard residents' personally identifiable informion. Prepare eMH reports as required (e.g. daily vacant beds report for building managers).Cree new and replacement key cards per local policy and guidance. Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installion's "Welcome Aboard Handbook."Facilite the new resident oriention brief, if designed by the UH Manager, using appendix "F" of CNIC M-1103.2.Receive and collect resident trouble calls and requests, if designed as the point of contact, and coordine with the approprie UH staff to prepare work requests or other approprie responses. Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediely follow local emergency procedures. Enforce UH guest and or policies and ensure the building resident, UH staff member, or responsible RA escort non-residents all times. Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system. Responsible for inventory of all keys/keycards and any other supplies maintained the front desk. Maintain a ne and orderly front desk and lobby area. Perform other reled duties as assigned. Requirements Help Conditions of employment Must meet Federal Employment suitability requirements and successful completion of background investigion. Background investigions are conducted using fingerprint identificion and completion of background inquiry forms. Must successfully pass the E-verify employment verificion check. Any discrepancies must be resolved as a condition of employment. You must go through a Personal Identity Verificion (PIV) process th requires two forms of identificion from the Form I-9. May be required to pass pre-employment examinions. A valid Ste driver's license is required to opere motor vehicles. Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Must currently reside within a 50-mile radius of the hiring base. This informion based on the address listed on your resume and USAJOBS. Or military spouses as applicable to the law. This position is subject to the possibility of working on weekends and holidays, as well as, roting shifts, often consisting of other than normal duty hours. As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment. Qualificions In order to qualify for this position, your resume must provide sufficient experience and/or educion, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being Your resume is the key means we have for evaluing your skills, knowledge, and abilities, as they rele to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from des. Government positions must include pay plan, series, grade, to and from des and address of the agency/organizion. One year of specialized experience directly reled to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstre the following: Knowledge of daily front desk operions of a hotel or RV Parks. Knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions. Knowledge of an automed property management system(s) Skill in resolving customer complaints. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in basic mh. Skill in reading. Ability to handle, control, and account for large amounts of cash. Ability to handle, address and resolve customer complaints. Ability to communice effectively both orally and in writing, in English. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. As part of the applicion process, you must complete and submit an occupional questionnaire and your

RESUME MUST SUPPORT AND VALIDATE YOUR

ANSWERS or you may be removed from considerion.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your ring and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

Males must be registered or exempt from Selective Service.

https:

//www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probionary period. Selectee is required to participe in the direct deposit pay program. Social Security Card is required. Sisfactorily complete an employment verificion (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE:

Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility http://www.uscis.gov/mye-verify/self-check . Although a Self-Check is not mandory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Educion This position does not have a positive educion requirement. In lieu of experience educion is accepted. Additional informion Some positions have special requirements

• Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access Nional Agency Check investigion (ANACI) is required via the SF 86 security form
• Required to submit a Financial Disclosure Stement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulion, ded 23 March 2006
• Salary is dependent on experience and/or educion
• For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing de. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your experience is subject to evaluion and verificion against the informion in your resume. The numeric ring you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overste or underste your level of experience and capability. If a determinion is made th you red yourself higher than is supported by your resume, or if your resume lacks sufficient informion, you red accordingly or may be considered ineligible. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skill, and ability, reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of knowledge, skills, and abilities used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help

• Resume
• Include name and contact informion for least three (3) professional references in your resume
• OF-306.

http:

//www.opm.gov/forms/pdf_fill/OF0306.pdf

• Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certificion, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluions.

APPLICANTS CLAIMING HIRING PREFERENCE

Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.

WHAT ARE PREFERENCES?

Preferences are advantages in the candide selection process. Individuals can claim the following preferences: 1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide. To claim this preference, you

MUST:

• Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you

MUST:

• Submit sponsor's PCS orders to installion you are applying for; AND
• If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3.

Veteran's Preference/Gold Star Veteran's Preference:

Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides. To claim Veteran's preference, you

MUST:

• Submit a copy of your DD-214 (member 4 copy); AND
• Submit completed SF15 from the Veterans Administrion (VA); AND
• Submit any other supporting documention (disability, official stements, proof of service, etc) To claim Gold Star Veteran's preference, you

MUST:

• Submit completed SF-15 from the Veterans Administrion (VA); AND
• Submit a legible copy of DD-1300; AND
• Submit any other supporting documention (official stements, document of service, court decree, etc).
• Qualifying applicants with preferences are considered in the order listed above.

Then all other qualifying applicants are If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To begin the process, click on the Apply Online button to cree an account or log in to your existing

USA JOBS

account. Applicion process is submitted through your

USA JOBS

account. Resumes/ Applicions received other than by

USA JOBS

destroyed and will not be It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume. Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department. Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position. The complete applicion package must be submitted by 11:59 PM (EST) on 05/31/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12969921 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Agency contact informion Mindy Ussery Phone 504-678-9841 mindy.w.ussery.naf@us.navy.mil Address NAS JRB New Orleans 400 Russell Ave Bldg 261 New Orleans, LA 70143 US Next steps All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help

• Resume
• Include name and contact informion for least three (3) professional references in your resume
• OF-306.

http:

//www.opm.gov/forms/pdf_fill/OF0306.pdf

• Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certificion, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluions.

APPLICANTS CLAIMING HIRING PREFERENCE

Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.

WHAT ARE PREFERENCES?

Preferences are advantages in the candide selection process. Individuals can claim the following preferences: 1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide. To claim this preference, you

MUST:

• Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you

MUST:

• Submit sponsor's PCS orders to installion you are applying for; AND
• If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3.

Veteran's Preference/Gold Star Veteran's Preference:

Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides. To claim Veteran's preference, you

MUST:

• Submit a copy of your DD-214 (member 4 copy); AND
• Submit completed SF15 from the Veterans Administrion (VA); AND
• Submit any other supporting documention (disability, official stements, proof of service, etc) To claim Gold Star Veteran's preference, you

MUST:

• Submit completed SF-15 from the Veterans Administrion (VA); AND
• Submit a legible copy of DD-1300; AND
• Submit any other supporting documention (official stements, document of service, court decree, etc).
• Qualifying applicants with preferences are considered in the order listed above.

Then all other qualifying applicants are If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To begin the process, click on the Apply Online button to cree an account or log in to your existing

USA JOBS

account. Applicion process is submitted through your

USA JOBS

account. Resumes/ Applicions received other than by

USA JOBS

destroyed and will not be It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume. Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department. Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position. The complete applicion package must be submitted by 11:59 PM (EST) on 05/31/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12969921 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Expand Hide how to apply Agency contact informion Mindy Ussery Phone 504-678-9841 mindy.w.ussery.naf@us.navy.mil Address NAS JRB New Orleans 400 Russell Ave Bldg 261 New Orleans, LA 70143 US Next steps All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted today

• Apply by 05/31/26 Due by 11:59 p.m. ET on May 31, 2026 Locion Unaccompanied Housing Belle Chasse, LA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $17
• $18 per hour Pay scale & grade NF 2 Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

NOLA 33-2026

Control number 870447300