Front Desk Associate

Front Desk Associate Hilton Garden Inn Madison West/Middleton Middleton, WI Job Details Part-time $16 - $18 an hour 3 hours ago Qualifications Foreign language proficiency Customer records maintenance Records maintenance Hotel and accommodations payment processing Operator switchboards Resort Multilingual Phone communication Night audit Greeting customers Client inquiry handling Answering guest questions Daily transaction recording Property management systems (PMS) Telephone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Hotel daily report preparation Communication skills Entry level Office phone management Full Job Description Job Summary We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality team. In this role, you will serve as the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out. Your enthusiasm, excellent customer service skills, and ability to manage multiple responsibilities will contribute to creating a warm, inviting environment that exceeds guest expectations. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic resort or hotel setting. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems with professionalism, providing accurate information and directing calls appropriately Handle guest inquiries, requests, and complaints with a positive attitude and swift resolution Maintain accurate records of guest reservations, billing, and special requests using hotel management software Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Provide exceptional guest services by offering local information, amenities details, and personalized assistance Support night audit processes by reconciling daily transactions and preparing reports for management Uphold phone etiquette standards and ensure all communication reflects the hospitality brand's welcoming spirit Qualifications Proven experience in hotel management or front desk operations within a hospitality environment Strong customer service skills with a friendly, approachable demeanor Multilingual or bilingual abilities are highly desirable to serve diverse guest populations Knowledge of hotel management systems and multi-line phone systems is preferred Excellent communication skills, including phone etiquette and guest relations expertise Ability to handle night audit procedures and perform basic administrative tasks accurately Previous experience in resort or hotel settings is advantageous but not mandatory Demonstrated ability to work efficiently in fast-paced environments while maintaining attention to detail Join us as a Front Desk Associate and be part of a vibrant team committed to delivering exceptional guest experiences. Your enthusiasm and dedication will help create memorable stays for our guests while advancing your career in hospitality management!

Pay:

$16.00 - $18.00 per hour

Work Location:

In person