Front Desk Associate -Comfort Inn Willow Springs, MO

This is an opening for a part-time Front Desk Associate at the Comfort Inn of Willow Springs, MO located at 1204 East Main Street. The hours are from 3PM-11PM, Thursday through Sunday only. You are highly encouraged to apply in person at the hotel. Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. One year experience in customer service and cash handling. Hotel experience preferred. Required to maintain a valid ID. Required to provide documents to show the applicant is eligible to work in the United States Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation References required

JOB DUTIES

Registers guests, collects payment, and registers data regarding payment for expenditures. Provides quotes for guests and upsell rooms whenever possible. Resolves all guest disputes. Provides telephone answering service and answer inquiries regarding the surrounding area and attractions. Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. Provides administrative and program support to management and staff. Greets all guests and ensures an exceptional customer service experience. Presents self in a professional manner, and meet company grooming standards. Folding hotel laundry, cleaning public spaces areas every shift which includes mopping and vacuuming of respective spaces. Contributes to a team effort and accomplishes related results as required. Other duties as assigned. Making a work order for maintenance.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Knowledge of principles and practices regarding customer service in the Hotel industry. Knowledge of computer utilization in daily operations. Knowledge of location, surrounding area, and places of interest. Skill in using hotel software preferred. Skill in providing excellent customer service. Ability to maintain friendly, professional, and outgoing demeanor. Ability to communicate clearly and effectively. Ability to apply basic mathematical skills. Ability to type and enter data. Ability to solve practical problems and deal with guest situations. Ability to understand and interpret a variety of instructions. Ability to exhibit strong organizational skills and time management skills.

Pay:

From $15.25 per hour

Benefits:

Employee discount

Work Location:

In person