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Front Desk Associate
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Country Inn & Suites
Freeport, IL (In Person)
$33,280 Salary, Part-Time
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Job Description
Position Summary:
To ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.Essential Responsibilities:
- Full availability a must
- Receives and processes incoming guests
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Works with other departments as appropriate to arrange for services requested by the guest
- Prepares end of shift summaries and communications for management and other shifts
- Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
- Makes reservations in accordance with hotel's yield management practices
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
- May be responsible for answering and fielding all calls to the hotel, both internal and external
- Obtains appropriate approvals and signatures for guest transactions
- Maintains confidentiality of guest information
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and works to resolve
- Wash, dry and fold laundry during shifts.
- Performs other duties required to provide the service brand behavior and genuine hospitality
Requirements:
- Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
- Experience in Choice Advantage system preferential
- Strong verbal, written and interpersonal skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to maintain a positive and professional attitude when handling all situations
- Ability to work a flexible schedule including holidays, evenings and weekends
- Working knowledge of computer and math skills.
- Ability to stand, stoop or bend for entire shift
- Ability to lift up to 20 pounds