Front Desk Associate

Hyatt Place Page / Lake Powell offers modern comfort and outstanding service just minutes from world‑famous destinations like Horseshoe Bend and Lake Powell , making it a hub for travelers seeking both adventure and relaxation. The property is now operated by Ensign Hospitality , an organization known for upholding high service standards and cultivating a culture of excellence. We're seeking enthusiastic, service‑minded individuals to join our team as Front Desk / Guest Services Agents . Duties Greet guests warmly upon arrival, ensuring a friendly and professional first impression Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously Check guests in and out accurately using hotel management software, handling reservations and billing details with precision Provide information about hotel amenities, local attractions, and guest services to enhance their stay Handle guest inquiries, complaints, and requests promptly to ensure guest satisfaction Maintain the front desk area in a neat, organized manner while managing guest relations seamlessly Support night audit procedures by reconciling daily transactions and preparing reports as needed Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly Qualifications Previous experience in hotel management or customer service roles is preferred but not required; hospitality management experience is a plus Bilingual or multilingual skills are highly desirable to assist a diverse guest demographic Strong communication skills with excellent phone etiquette and ability to handle multi-line phone systems effectively Knowledge of hotel or resort operations, including front desk procedures and guest services Ability to remain energetic, attentive, and professional during busy periods or night shifts Demonstrated ability to manage guest relations with tact and diplomacy Basic computer skills; familiarity with hotel management software is advantageous Join us as a Front Desk Associate and become an integral part of delivering exceptional hospitality experiences! Your enthusiasm, attention to detail, and dedication will help create welcoming environments where every guest feels valued. This role is perfect for individuals eager to grow within the hospitality industry while making a positive impact on our guests' stays.

Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person