Front Desk Clerk

Responsibilities Greet patients and families; maintain positive communication Answer phones using professional etiquette Schedule appointments and evaluations Onboard new patients into EMR Assist families with questions, paperwork, and portal setup Process new patient referrals Collect payments Maintain 95%+ advanced scheduling Create and maintain electronic patient files Scan documents into EMR Process dropped patients Handle outside requests for records Obtain and scan authorization forms Run monthly IEHP insurance verification Troubleshoot basic tech issues (printers, WiFi, phones) Contact IT support when needed Put away deliveries; submit receipts to Accounting Maintain cleanliness of lobby, restroom, kitchenette, and shared spaces Take out trash as needed Restock supplies (soap, paper towels, toilet paper) Tidy lobby daily Ensure clinic doors are locked at closing Check thermostats morning and evening